A user requested help in narrowing down the results of their session activity report to only show users who have launched a VDI session, and received suggestions to use a Powershell script. The script was provided and instructions on using it for Citrix platforms can be found at the given URL. The script can be modified for different timeframes and export locations.
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VDI Related Training & Support Archives
VDI training and support-related archives from inside the ControlUp Community on Slack.
Can you Monitor Linux for Instant Clones with ControlUp?
A customer had an issue with configuring ControlUp for Linux instant clones. It was determined that Linux support for VDI is not currently available. The agent can be installed directly from the command line, but currently there is no option to register by device name. ControlUp for Desktops (CU4D) is used for monitoring Linux devices, but not for master image or instant clones scenarios. The customer was informed that this is a feature question on the roadmap, but no timeline is available yet.
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Read the entire article here...
ControlUp Edge DX – SIP Agent Installation and Upgrades
Users discuss if it is okay to install the 'ControlUp Edge DX - SIP Agent' on the monitor servers to see the same type of data as endpoints. It is recommended to have the cu4vdi agent installed on the monitor servers for a fuller picture of the environment. Also, it is possible to upgrade existing clients to a newer version using the PowerShell module. The two different agents, sipagent and cuagent, are discussed and it is noted that detailed metrics can be found in the VDI tab. A call can be set up to answer any further questions.
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ControlUp’s Options for VDI Utilization Reports and Dashboards
A customer has requested a high-level overview of VDI utilization over a specific period, categorized by VDI class and possibly department. ControlUp's console and VDI REST API can be used to generate customized reports and dashboards, while new updates are being made to include VDI data in existing dashboards. Further discussion includes suggestions for using the API to create custom reports and importing data into other tools. Some existing reports, such as the Session Count report and session activity report, can also provide relevant data.
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ControlUp DEX Portal: Missing Features and Limitations
A discussion about the missing features and limitations of the DEX Real-Time Portal compared to the classic ControlUp Real-Time Console. Users share their experiences and preferences, including the ease of reading and filtering events and the lack of real-time data in the DEX portal. Some suggest separating data into different tabs for better troubleshooting, while others note that some columns in DEX show no data for the same server. A suggestion is made for a session with the product manager to improve understanding and workflow of the DEX portal.
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Excluding EXE from ControlUp Reports and Dashboards
A user asked if there is a way to prevent a specific EXE from being reported when crashing, hanging, or freezing. Another user mentioned the possibility of an allow/block list for this, but it may only be available for VDI and not desktops. More information may be available on Monday.
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Read the entire article here...
How to Install ControlUp for VDI in a Non-Persistent Image
A user asked about installing ControlUp for VDI in a non-persistent image. Another user suggested using a built-in synchronization feature and confirmed that the agent will not register in golden image mode as long as the machine name matches the image. The sync with Citrix will also prevent stale machines from cluttering up the interface.
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Troubleshooting ControlUp Upgrade Process
An employee is troubleshooting the upgrade process for ControlUp. They are updating from version 9.0.5.423 to 9.1.5.445 and have encountered an rpc error when trying to add a monitor to a specific region. The issue is due to the console using the Windows identity of the person running the console, so the user may need to run the console as a user with permission or deploy the monitor through PowerShell. The recommended upgrade order is console, monitor, data collector agents, and all other agents. The ControlUp website has a guide for upgrading and the employee has a further question about downloading the Real-Time DX Console.
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Enabling Features and Updates at ControlUp
Member asked about enabling a certain feature and was told it's live for devices but other products will be added. It applies to all products as long as the user is on 9.1.5 or above for VDI. However, the Alerts section is currently in beta and will be released to design partners next week. Interested users can contact their CSM for potential early access.
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Troubleshooting Script Execution in ControlUp
A user is having trouble executing a PowerShell script in ControlUp on a VDI with an agent installed. They receive an error message and are unable to run the script from the console. Other users suggest checking permissions and removing unnecessary lines from the script. It is also suggested to import the ps1 file instead of copying and pasting. The option to target machines in the console is discussed.
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Read the entire article here...