Several users discussed the compatibility of ControlUp with XenServer 8.4, with one confirming that several customers have successfully used ControlUp with this version. ControlUp is currently looking into adding CPU wait metrics specific to the new XS version. There is some concern about explicit support for XS 8.4 but it is concluded that ControlUp has aided customers with issues related to this version.
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VDI Related Training & Support Archives
VDI training and support-related archives from inside the ControlUp Community on Slack.
Using a New VDI License Key Before Expiration Date
A user asked if they can use a new VDI license key received before the expiration of their current one. Another user responded that they can put in the new license but it won't start until the first day of the new one. It was suggested to open a support ticket to see if the start date can be changed to reflect the new end date. The old license will stay active until the new one starts on its designated date.
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Read the entire article here...
How to Monitor UAGs for Port Exhaustion in ControlUp
A user is having issues with intermittent connections dropping and was advised to periodically reboot the UAGs due to port exhaustion. Other suggestions and ways to monitor the UAGs for this issue were discussed. There is currently no UAG monitoring available in ControlUp, but it is expected to be added in version 9.2. The discussion also includes a mention of a UAG health check script using the Horizon API, and the upcoming feature of UAG support in version 9.2.
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Read the entire article here...
Troubleshooting Dashboard Access on ControlUp
A user is having trouble accessing dashboards on ControlUp and asks for help. Another user responds that the dashboards are still in beta and may require specific prerequisites, such as enabled end user activity tracking. The first user confirms they have a desktops license and suggests it may not be working due to a renewal issue. They express hope that the feature will be extended to VDI and have submitted feature requests for report formatting. Another user responds that ControlUp is working on enabling VDI and more. The first user mentions having a case open for the license issue.
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Read the entire article here...
Monitoring VDI Connection Failures in Horizon with ControlUp
There is a discussion about a customer's requirement for getting alerts if a user fails to connect to VDI due to no availability. It is mentioned that there is a metric for available machines on the pool level, but it is not specific to individual users. It is suggested that these alerts could be seen in ControlUp reports. The platform in question is Horizon.
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Read the entire article here...
How to Add Custom Locations for ControlUp Endpoints
A user was looking for an easy way to add 500+ IP scopes as custom locations for ControlUp for Endpoints. The option of doing this manually seemed inefficient, so they asked @member for a solution. ControlUp suggested using Device Tagging, which can also help with tracking network issues. Further input from @member was requested.
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Read the entire article here...
Support for CPM Containers in ControlUp
There was a discussion about migrating from fslogix containers to CPM containers and if it is supported in ControlUp. It was mentioned that there is currently no native integration for CPM containers, but users can request it as a feature. They are currently using FSLogix instead.
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Read the entire article here...
Categorizing Scripts and Actions in CU4D
A user suggested implementing a feature to categorize Scripts/Actions in CU4D, but it was clarified that this is currently only available for VDI. There is no mention of this feature being added in the road map. The person who clarified is tagged but not mentioned by name.
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Read the entire article here...
Establishing a Logon Metrics Baseline with ControlUp
A user asked about the best method for establishing a baseline of logon metrics. Installing ControlUp in the environment automatically records logon duration and allows for review of average and max times. The ControlUp Insight product, which provided a community baseline average logon duration metric, has been discontinued. To determine the fastest logon time in an environment, a Windows machine with the ControlUp for VDI agent can be set up in a specific OU. Comparing the current values to the best case would determine the potential for improvement.
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Read the entire article here...
Troubleshooting Issues in ControlUp: How to View Granular CPU and Memory Data
A user was looking for a more granular view on CPU and memory from the VDI and DaaS reports in ControlUp. It was suggested to use invoke cu-query to export real-time data or use triggers based on specific conditions. The historical pipeline only saves 5-minute data points, but each data point includes Min, Avg, and Max values. This information can be seen in the report UI.
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Read the entire article here...