A user asked for help on a high pagefault issue with the process "Micorosft.mashup.container.netFX45.exe" in PowerBI. Another user shared that page faults can occur due to memory being paged out or opening large files. It is important to check memory utilization, interaction with stored files, and user experience indicators. A specific user's issue was discussed and it was found that the page file was not significantly used.
Read the entire article here...
VDI Related Training & Support Archives
VDI training and support-related archives from inside the ControlUp Community on Slack.
Understanding Data Resolution at Intervals for ControlUp for Desktops / DAAS API Endpoints
A user asked about data resolution at intervals for the CU4VDI/DAAS API endpoints. They assumed the smallest sample would be 3 seconds, but were not sure. Another user clarified that for real-time data, the machine list and details endpoints are available, with a granularity that changes over time. They provided a link to the knowledge base for more information. The company plans to add new API endpoints for non-data pipeline, and potentially to pull real-time metrics in the future. There are also plans to add the ability to run actions from the API. A specific roadmap for these developments is not yet available.
Read the entire article here...
Read the entire article here...
Best Practices for Redundancy in ControlUp Components for VDI Onboarding
A discussion arose about best practices for redundancy of components for new clients onboarded for VDI. It was suggested to deploy at least 2 ControlUp Monitors and dedicated Data Collectors for failover mode, with configuration instructions provided in the relevant EUC / Hypervisors API connection. ControlUp has a sizing guideline for v8.x, found at https://support.controlup.com/docs/sizing-guidelines-for-controlup-v8-x, though it is advised to monitor with ControlUp and scale as needed.
Read the entire article here...
Read the entire article here...
Reporting on Browser URLs in ControlUp for VDI
A discussion about how to report on data captured in the Browser URL column in ControlUp, specifically for CU4VDI. It was suggested to grab session activity data and session details in order to access the URL information. The timeline of foreground URLs is available in the session details data.
Read the entire article here...
Read the entire article here...
Understanding the “Disconnected Machines” Metric in ControlUp
A user asked for clarification on the "Disconnected Machines" metric in ControlUp, which refers to machines that were added to the configuration but are currently disconnected from the ControlUp agent. Another user shared that the legacy console is only used for configuration and special tasks, and suggested using the VDI real-time area to see which machines are disconnected.
Read the entire article here...
Read the entire article here...
Filtering the Session Activity Report for Remote VDI Users.
A user was trying to filter the Activity Report to show only remote VDI users. They were investigating the OU workaround to get the desired data, and questioned how ControlUp determines which OU to show. It was explained that the user would be in a single OU, which is usually determined by a registry key or AD query. However, ControlUp does not query AD by default to minimize congestion. There was a suggestion to go back to the drawing board.
Read the entire article here...
Read the entire article here...
How to Create Custom Dashboards for Application Performance in ControlUp
A user asked about creating custom dashboards in ControlUp specifically for monitoring the performance of applications such as Office and Outlook. The Support Team suggested utilizing big screen dashboards for this purpose. More information on big screen dashboards can be found at https://support.controlup.com/v1/docs/big-screen-dashboard
Read the entire article here...
Read the entire article here...
Relationship Between ControlUp and DEX Portal Audit Logs
A team member asked about the relationship between ControlUp and DEX portal audit logs. Another team member confirmed that the audit logs in ControlUp do not catch the same logs as those seen in the DEX portal. The user was directed to the VDI tab in ControlUp to access VDI-specific audit logs.
Read the entire article here...
Read the entire article here...
Troubleshooting VDI Errors in ControlUp Environment
A team member reported an error in their VDI environment, with 600 VDIs affected. One solution is to use the Controllers pane to copy the reg key to the other VDIs, but this only works if they are persistent - alternatively, one can open the golden image or set a group policy to correct the key. Opening a support ticket is also recommended if the issue persists.
Read the entire article here...
Read the entire article here...
Troubleshooting Missing Filter Option and Client IP in ControlUp Session Activity Report
A user posted a question about a missing filter option in the Session activity report and troubleshooting why the client IP is not showing. Others chimed in with potential causes and solutions, such as checking for changes in RDP secure gateway, thin clients, and the API. The issue seems to be a bug with the initial client IP column.
Read the entire article here...
Read the entire article here...