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Troubleshooting Agents Showing Error State – ControlUp Discussion

Posted on February 10, 2025

The discussion revolves around troubleshooting why agents show an error state in the web console every morning, despite being installed on nonpersistent machines with the ONLYSTARTONBOOT and REGISTERBYMACHINENAME options. When looking into the event viewer, an agent was discovered to have started offline with Event ID 98. A member suggests that the terms being used refer to the physical device agent/product, while the .NET console and auto connect are for the virtual/vdi agent/product, prompting a clarification about the intended use of the agents. The end goal is to utilize the reporting within the VDI portion. Assistance is offered to the user if needed.


Read the entire ‘Troubleshooting Agents Showing Error State – ControlUp Discussion’ thread below:

Hey all, currently troubleshooting why our agents are starting but showing an error state in the web console every morning. These are nonpersistent machines with the agent installed on our Gold image using the ONLYSTARTONBOOT and REGISTERBYMACHINENAME options. The initial boot in the morning they show the error, but when going into the .NET console and it autoconnects itll work properly and the agent will connect after restarts as expected.

When investigating the event viewer on agents around that time im noticing Event ID 98 showing "SIP Agent started offline" could that be related?


You are mixing terms between the agent/product for physical devices and VDI/virtual.

only start on boot, register by machine name, sip agent are all terms for the physical device agent/product.

But the .NET console and auto connect are for the virtual/vdi agent/product.

Are you sure you’re installing the intended agents for the intended product?


Should be, we are still evaluating it but this helps with the explanation. Endgoal right now is that we are collecting data to utilize the reporting within the VDI portion. When I was troubleshooting with the rep and the other vendor I was working with they had me configure a lot of the changes within the .NET console so thought they were two sides of the same coin per se.

Thanks that helps point me in more of the right direction.


Let us know Brian if you need any assistance with this.

Continue reading and comment on the thread ‘Troubleshooting Agents Showing Error State – ControlUp Discussion’.  Not a member? Join Here!


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Topics: ControlUp Agent, Reporting, VDI

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