Troubleshooting VDI Access through ControlUp Portal

A user had trouble accessing VDI through the ControlUp portal and asked if others were experiencing the same issue. They were advised to open a support ticket and after receiving a link from the support team, the issue was solved. The link can be found at https://support.controlup.com/docs/configure-sso-with-entra-id?highlight=ControlUp%20for%20VDI%20%26%20DaaS

Read the entire ‘Troubleshooting VDI Access through ControlUp Portal’ thread below:

Good afternoon,

I can log into ControlUp without any issues, but since today, when I navigate to VDI (on-premises) within the portal, I receive the following message.

This has always worked without any problems. Are there any issues on ControlUp’s side, or are others experiencing this as well?

I am not familiar with any wide spread reports on VDI / SAML login issues

as this may be an environmental issue, I suggest opening a support ticket

thanks i have create a support ticket

This was solved after i received this link from the support team

https://support.controlup.com/docs/configure-sso-with-entra-id?highlight=ControlUp%20for%20VDI%20%26%20DaaS

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