Is ControlUp Edge DX compatible with base images in a VDI environment, considering GUID issues?

Edge DX was discussed for use in a VDI environment. Realtime is a better product for virtual environments but Edge does have the user productivity reports which appealed to the client. To make Edge work in a VDI, the registration process must be changed to use machine names instead of GUIDs and a "VDI or don’t start service" parameter for the installer must be used. The Edge DX report for Top URLs was also mentioned and can be found in the Dashboards/End User Activity of the knowledge base (https://support.controlup.com/v1/docs/edge-dx-agent-distribution-and-installation-for-windows#command-line-agent-installation).

Read the entire ‘Edge DX for VDI Environments: Installation Considerations and Report Information’ thread below:

Is Edge DX recommended for use on a Base Image in a VDI environment? I know some apps use GUIDs and don’t play nice with VDI.

Recommended? Depends. CU Realtime is a better product for virtual environments but Edge does have the user productivity reports some customer are after.

You can install Edge in VDI but it does require some work.

There is a uid.txt file in C:\ProgramData\Avacee\sip_agent\cachefiles that needs to be cleared out.

Also this uid is generated on service start if it doesn’t exist. The “same” machine in VDI will get a different GUI each time as they are generated so you wind up with duplicate machines in Edge.

The fix is to change the registration process to use machine names instead of GUIDs.

sounds like its not a great idea. The client liked the stats and web usage you can see in Edge

Its doable. Just set this value in the custom agent settings and then after installing the agent, stop it, clear the uid file and seal it.

thx, I’ll pass that on to them.

And yes, thats the selling point of edge in VDI… 🙂

What happened to the Edge DX report for Top URLs ? I can’t find it now

Dashboards/End User Activity.

ah, thx!

There’s a VDI or don’t start service parameter for the installer for this use case. On mobile so can’t check it but it’s listed in the knowledge base.

Ah I did find it https://support.controlup.com/v1/docs/edge-dx-agent-distribution-and-installation-for-windows#command-line-agent-installation

Thanks!!!

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