Rick was attempting to configure ControlUp Scout for Microsoft Teams but one of the tests was failing. They wanted to know where the hive was located and after they identified it as a custom hive on the internal network, it was suggested that it may be due to a firewall issue. As a first step, it was suggested to make sure calls can be initiated from the custom hive location. More information can be found in the ControlUp support page https://support.controlup.com/docs/custom-hive-overview.
Read the entire ‘Troubleshooting ControlUp Scout for Microsoft Teams’ thread below:
I am attempting to configure this https://support.controlup.com/docs/microsoft-teams-scout but one of test is failing. Anything weneed to setup for this?
Where is the hive located?
If it’s a custom hive or one of the cloud ones?
is a custom hive on the internal network.
another of the custom hive that is on another location seems to work, could it be firewall?
Looks like it. I will see if I can find something in the support pages
https://support.controlup.com/docs/custom-hive-overview take a look at this and see if it helps
Hi Rick,
As first step I would suggest to to make sure that you can initiate Microsoft teams calls from the custom hive location.
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