A user asked whether it was possible to automate the process of disabling maintenance mode on virtual desktops. Suggestions include marking the systems by using the eventlog, using registry keys for non-persistent systems, and using a local database. Citrix's Load Index was mentioned as a simpler solution, and it was clarified that it uses CPU, RAM, and maximum user numbers to calculate the effective load. ControlUp Automation and Citrix Virtual Apps and Desktops Policy Settings were both suggested as useful solutions.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
ControlUp Solve / Insight and Ping (ICMP) Network Requests
A user asked why the Solve and Insight appliances from ControlUp do not respond to Ping requests. They have a local firewall blocking ICMP for added security.
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How to send to email using a scheduled ControlUp Trigger?
Via scheduled triggers, users were unable to send an email using ControlUp's backend. ControlUp does not generate incidents from this trigger by design, as it is likely to run on a large scale. An alternative option was suggested to use a Windows event and the email follow up action is already removed as an option. The Academy can be found at https://cuacademy.controlup.com/
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Read the entire article here...
Working on a Trigger to Monitor Citrix Server Thresholds
A user was working on a trigger to alert them once a threshold of Citrix Servers in a folder was broken. It was suggested to use folder metrics, with the user confirming they understood that an unchecked state meant it would need to exit and re-enter that state. They were also advised to restart their monitors and check values with the console before building a trigger.
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Read the entire article here...
How to Disable ControlUp Agent Auto Updates
A user asked if there was a way to disable auto updates for devices with the ControlUp agent other than disabling them one at a time; it is possible to do so by turning off version control. The reason for this was due to CarbonBlack blocking the agent when it gets updated. As a solution, the user was suggested to get a CarbonBlack rule in place to allow it, simplifying future upgrades of the agent.
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Does ControlUp Insight have FSLogix drive information anywhere?
A user asked if Insight has FSLogix drive information stored. The answer is that there are no new data uploads at present, and they should keep an eye out for a new data pipeline. Everything is moving to Solve, Azure AD setup is required for SSO and help is available with the setup at https://support.controlup.com/docs/saml-sso-for-solve?highlight=sso#azure-active-directory.
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Switching ControlUp COP Server from Light to Production Mode
A user has a ControlUp COP server in light mode and needs to switch to production mode, but is facing an error when clicking the 'Production Mode' button. Support suggested using a tool to decrypt the SQL connection string and editing it manually, or nuking the installation and reinstalling in production mode. The user confirmed they had installed in light mode due to not having an available database at the time.
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How often is the “Client CPU” metric is gathered in ControlUp Realtime DX?
Someone asked about the frequency of the "client CPU" metric and whether it is an average. It is updating at 3 seconds, and there could be a bigger interval for seeing it in solve (up to 10 seconds). However, users may be seeing different values in their local task manager, and @member or @member could provide more details on this. It is possible that the stress levels in the configuration are set to average so the values change less often.
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Looking for Script to check a device’s Event viewer for why a device will blue screen or BSOD
A user asked if anyone had a script to check the device Event Viewer for why a device will blue screen or BSOD. Wouter replied that although complicated, tools for BSOD Analysis may be found through a simple online search. Dennis mentioned that Windows Error Reporting (WER) may be used as a source of data, also providing a screenshot of a proof of concept script as an example. Eugene asked for clarification on whether or not a workflow can be created for alerts on BSODs.
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How to build a report to display Remote Control / Remote Shadow in ControlUp
A user asked about generating a report from remote control/remote shadow sessions, and was suggested to filter it from the system events log, which is being expanded with additional events. Exporting as a csv is also an option. Title: Generating Reports from Remote Control/Remote Shadow Sessions
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Read the entire article here...