EdgeDX patches are determined by querying the Windows update. It is possible to manually run the script to check for missing patches. The script uses the Microsoft COM object for Windows updates and may not work with other tools such as Big Fix or Intune.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Monitoring Other Appliances with ControlUp
A user asked about monitoring other appliances via API like routes. It was suggested that Scoutbees HTTP/S tests may be suitable, while VMware UAG and F5 were noted to be on the roadmap at some point, although there is nothing near-term available. The user was asked to identify the particular vendor appliance they are looking for monitoring.
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Read the entire article here...
Using SessionCreationDate as Trigger Condition for Reports in ControlUp
A user asked if there is a way to use SessionCreationDate as a trigger condition for a report. It was suggested to use Invoke-cuquery and toast popup instead, and a sample sba was pointed out as a resource to create Windows Events. The sample can be found in the ControlUp Community Library.
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Read the entire article here...
Upgrading from ControlUp Scout Version 1 to 2
A user asked about a silent installation of the Scout app and if the Hive settings will be preserved when upgrading from version 1 to 2. It was confirmed that the Scout configuration will not be affected by the Hive upgrade.
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Read the entire article here...
How to View Historical Packet Loss for a User?
A user asked if it was possible to view historical packet loss for a user; if RemoteDX is deployed, it can be done via the “Client Packet Loss” graph on the Historical Client Metrics page (https://docs.controlup.com/hc/en-us/articles/360026947252-See-Historical-Client-Metrics).
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Read the entire article here...
ControlUp Releases the Action Library
A user asked about the new ControlUp Action Library, which is only currently available for certain organizations. The user apologized for posting in the wrong channel, but was told not to worry as it is being announced in the release notes. The user was excited to try out the Action Library.
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Read the entire article here...
Error Upgrading to Latest ControlUp Scoutbees Hive Fixed by Machine Restart
A user was trying to upgrade to the latest Scoutbees Hive, but received an error. After confirming that the process was running as an administrator, the recommended workaround of restarting the machine was successful. The ControlUp team is still investigating the issue.
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Read the entire article here...
Troubleshooting an Elevated Child Process Error in ControlUp
A user experienced issues running a script through ControlUp Console, getting an error message about an elevated child process. Dennis suggested it may be due to User Access Control being enabled, however it was not enabled. A further suggestion was to try the script locally with the quiet switch, however it was reported that this made no difference. Dennis explained that the difference was that a hidden window was created in the non-interactive window session.
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Read the entire article here...
Solving Issues with the ControlUp Monitors Role
A user was experiencing issues with their security policy graying out the ControlUp Monitors role, preventing access to agents. KB article on security best practises was suggested, along with adding the service account to an appropriate role. It was noted that 8.8 On-Prem was released, containing the bugfix, and that the user would be sent a download link. Release notes were also provided.
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Read the entire article here...
Tweaks to Web Reporting in CSV Requested Since First Capabilities
Users have been requesting tweaks to web reporting since the first capabilities, such as reports in their local timezone being properly formatted when exported as CSV. A Uservoice item is open for this issue, but the user was struggling to get usable data from the time/date fields when exported - Power and Session Events in CSV were all in UTC. They were hoping for help with this, and the comment was updated with assurance.
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Read the entire article here...