It was asked whether admin permissions are required to install the ControlUp Remote DX Agent - Admin permissions are indeed required as the agent needs to add files to the Windows Program Files, add registry keys, etc. Documentation should be updated to reflect this.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Sivan’s “Did You Know”: ControlUp Use Case Library Update
Sivan posted two updated use cases from the ControlUp Use Case Library: "Identifying Network Related Issues with Edge DX" and "Proactive Device Health Management with Edge DX". The user thanked Sivan and requested to keep posting more of these helpful cases.
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Read the entire article here...
Automated Business Applications Versioning Reports in ControlUp
A user asked for automated reports on major business applications versioning numbers - currently there is no automated reporting but a manual App Statistics weekly report can be created or an export of application versions by machine or user can be done. Report automation is scheduled to arrive for Solve in a couple of weeks.
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Read the entire article here...
Automating the Disabling of Maintenance Mode on Virtual Desktops
A user asked whether it was possible to automate the process of disabling maintenance mode on virtual desktops. Suggestions include marking the systems by using the eventlog, using registry keys for non-persistent systems, and using a local database. Citrix's Load Index was mentioned as a simpler solution, and it was clarified that it uses CPU, RAM, and maximum user numbers to calculate the effective load. ControlUp Automation and Citrix Virtual Apps and Desktops Policy Settings were both suggested as useful solutions.
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Read the entire article here...
ControlUp Solve / Insight and Ping (ICMP) Network Requests
A user asked why the Solve and Insight appliances from ControlUp do not respond to Ping requests. They have a local firewall blocking ICMP for added security.
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Read the entire article here...
How to send to email using a scheduled ControlUp Trigger?
Via scheduled triggers, users were unable to send an email using ControlUp's backend. ControlUp does not generate incidents from this trigger by design, as it is likely to run on a large scale. An alternative option was suggested to use a Windows event and the email follow up action is already removed as an option. The Academy can be found at https://cuacademy.controlup.com/
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Read the entire article here...
Working on a Trigger to Monitor Citrix Server Thresholds
A user was working on a trigger to alert them once a threshold of Citrix Servers in a folder was broken. It was suggested to use folder metrics, with the user confirming they understood that an unchecked state meant it would need to exit and re-enter that state. They were also advised to restart their monitors and check values with the console before building a trigger.
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Read the entire article here...
How to Disable ControlUp Agent Auto Updates
A user asked if there was a way to disable auto updates for devices with the ControlUp agent other than disabling them one at a time; it is possible to do so by turning off version control. The reason for this was due to CarbonBlack blocking the agent when it gets updated. As a solution, the user was suggested to get a CarbonBlack rule in place to allow it, simplifying future upgrades of the agent.
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Read the entire article here...
Does ControlUp Insight have FSLogix drive information anywhere?
A user asked if Insight has FSLogix drive information stored. The answer is that there are no new data uploads at present, and they should keep an eye out for a new data pipeline. Everything is moving to Solve, Azure AD setup is required for SSO and help is available with the setup at https://support.controlup.com/docs/saml-sso-for-solve?highlight=sso#azure-active-directory.
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Read the entire article here...
Switching ControlUp COP Server from Light to Production Mode
A user has a ControlUp COP server in light mode and needs to switch to production mode, but is facing an error when clicking the 'Production Mode' button. Support suggested using a tool to decrypt the SQL connection string and editing it manually, or nuking the installation and reinstalling in production mode. The user confirmed they had installed in light mode due to not having an available database at the time.
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Read the entire article here...