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ControlUp Community Training & Support Archives

All training and support-related archives from inside the ControlUp Community on Slack.

Error “Customer does not have the privilege to see the cost” while adding Azure Enviromment to Real-Time DX

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A user tried to add an Azure Environment to ControlUp but encountered an error. It was suggested that the customer may be an MSP with a CSP agreement, and if so, a workaround is available with the upcoming 8.8 version involving the setting of a registry key. The user tried creating the key but the error persisted, and it was suggested to restart the Agent service on their Data Collector.

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Detecting Corrupted Disks in FSLogix Profile Management

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A user asked how to detect corrupted disks in FSLogix profile management when the profile share was full. Another user suggested creating a ScriptAction to be run when the user logs in so details can be captured and alerted if thresholds are exceeded. The ScriptAction will enter the thresholds into the arguments. It will be shared once finished. https://controlupcommunity.slack.com/archives/C046GSUMTJ9/p1670282169889989

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Any time line when ControlUp Remote DX data will be included in historical reports?

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This Slack discussion discussed upcoming features related to RemoteDX for the ControlUp streaming project: including visibility in historical reports, Client Metrics under Session Details and Gantt, and a new Preset in Session Activity. The user asked about previewing the features in their environment, and the PM offered their availability for a scheduled session.

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EUC sync scripts is not fetching the updated objects added to the delivery groups

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An issue was being discussed where EUC (end user computing) sync scripts were not fetching updated objects added to delivery groups. In addition, there was a question asked about cost management for azure provision workloads, with responding comments about scripts for cost reports, as well as ideas for a script that would track the cost of a particular machine. The conclusion was for further discussion about these requirements in a call the next day. KBA feedback for the EUC sync script was also requested.

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Is there a Security Policy to Allow or Deny the Changing of Views in ControlUp Console

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A user suggested a security policy to allow/deny changing views in ControlUp Console, which would have to be set on a per-user basis. It has been 6 years since views became global while the column order is still per user and stored in appdata XML. If a new view is created, everyone sees it, which might explain why our demo lab is "jam packed with them". The user tested that after moving OS to the left, closing the console, deleting the private config, and relaunching the console, OS was back to the right.

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Missing the “Reconnect ” Option for RDP sessions in ControlUp RealTime DX

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The discussion focused on the lack of a "reconnect" option in RealTime DX for managing Remote Desktop sessions when resolution changes occur. The team is currently exploring "Solve Actions" as an option, with additional Edge DX capability in the future. Customers are using Devolutions RDM and its "rdp file association" as a workaround for now. ControlUp RDX stands out as it allows for various credential sets and no additional tooling is needed. Reconnect option can be found when right-clicking on the machine instead of the tab. A tabbed RDP manager using the RealTime Console has many benefits, such as copy/paste of clipboard and files.

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