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ControlUp Community Training & Support Archives

All training and support-related archives from inside the ControlUp Community on Slack.

ControlUp Users Discuss Trigger Export and Future Potential for Aggregated Alerts Portal

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ControlUp users requested a PowerShell command to export all enabled triggers with configuration, and a possible solution was shared. It was mentioned that a new "alerts" portal will be available to aggregate all triggers, events, and alerts from physical, virtual, and Scoutbees, with potential for a public API in the future. This could improve IT service intelligence, mapping services to business processes. A one-time trigger export can help in understanding ControlUp's detailed alerting process, but interested users can speak to their CSM/TSN for early access to the beta version of the new alerts portal.

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How to Create Toast Notifications in CU VDI using PowerShell and ControlUp

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A user is asking for help writing a trigger in CU VDI that alerts users to clean up their D drive. Another user suggests using PowerShell with BurntToast to create toast notifications, but notes that it must be run in the user's session. They provide several methods for doing so, including running in each user's session and creating a scheduled task. Another user suggests writing a script that runs on the monitor instead of the target machine and uses Invoke-CUQuery and Invoke-CUAction to get information and run the toast notification script on the user's session. They note that there are some nuances that need to be figured out and suggest using Get-CUAvailableActions to get the action ID of the toast script. A working example is requested.

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ControlUp Agent and Inventorying UWP Apps

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A user had a question about the ControlUp agent on Windows Endpoints not inventorying UWP apps located in c:\program files\windowsapps\. A member of the ControlUp team confirms that this is because only 32/64 bit apps listed in Control Panel are currently supported, but there may be future updates. Another user requested the ability to query standard exe/msi apps and UWP apps that are installed in user profiles.

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Ways to Filter Alerts in ControlUp

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A user asked for a solution to filter alerts and only trigger them for specific tagged endpoints. Another user suggested using the _device_name index as a condition in a new alert, which would only send alerts for those 8 endpoints. The original user will try this out and the suggested method can potentially be used for other situations as well.

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Using Workflows for Different Scenarios: Questions and Discussions on ControlUp Slack Channel

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A user has questions about workflows and how they can be used for different scenarios. They asked about accessing data from the 'List devices' node, filtering data from strings, and querying data using elastic search. Another user suggested setting up a call with one of their team members for assistance. It was mentioned that ControlUp is working on addressing the limitation of only having 39 out of 222 fields available from the _devices index. The user also asked for clarification on parsing data from a structured array. A member of the ControlUp team explained that OS disk configuration is a string encoded JSON value and will need to be parsed. The discussion can be found at https://cuacademy.controlup.com/.

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Monitoring Free and Paid SAAS Usage with ControlUp.

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A discussion about monitoring user's usage of Free or Paid SAAS services. The suggestion was to use license metering and/or the capabilities in CU4C for shadow SaaS. A resource was shared at https://www.controlup.com/resources/blog/making-your-digital-workplace-more-secure-with-user-risk-analytics-and-shadow-it-insights/

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