A member shared a new dashboard for tracking the Windows Certificate Secure Boot Migration, with feedback being welcome. Deployed and tested in their own environment with success. A screenshot of the dashboard was requested for privacy.
Read the entire article here...
ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
ControlUp’s Options for VDI Utilization Reports and Dashboards
A customer has requested a high-level overview of VDI utilization over a specific period, categorized by VDI class and possibly department. ControlUp's console and VDI REST API can be used to generate customized reports and dashboards, while new updates are being made to include VDI data in existing dashboards. Further discussion includes suggestions for using the API to create custom reports and importing data into other tools. Some existing reports, such as the Session Count report and session activity report, can also provide relevant data.
Read the entire article here...
Read the entire article here...
ControlUp DEX Portal: Missing Features and Limitations
A discussion about the missing features and limitations of the DEX Real-Time Portal compared to the classic ControlUp Real-Time Console. Users share their experiences and preferences, including the ease of reading and filtering events and the lack of real-time data in the DEX portal. Some suggest separating data into different tabs for better troubleshooting, while others note that some columns in DEX show no data for the same server. A suggestion is made for a session with the product manager to improve understanding and workflow of the DEX portal.
Read the entire article here...
Read the entire article here...
Excluding EXE from ControlUp Reports and Dashboards
A user asked if there is a way to prevent a specific EXE from being reported when crashing, hanging, or freezing. Another user mentioned the possibility of an allow/block list for this, but it may only be available for VDI and not desktops. More information may be available on Monday.
Read the entire article here...
Read the entire article here...
Configuring SAML SSO in ControlUp
A team member asked about configuring SAML SSO correctly, with a question about the default role and user permission assignments. Other team members clarified that the default role should be the minimum level of permissions and that additional permissions can be assigned through SAML roles. An example was provided of how SAML roles can provide additional permissions for specific users.
Read the entire article here...
Read the entire article here...
How to Install ControlUp for VDI in a Non-Persistent Image
A user asked about installing ControlUp for VDI in a non-persistent image. Another user suggested using a built-in synchronization feature and confirmed that the agent will not register in golden image mode as long as the machine name matches the image. The sync with Citrix will also prevent stale machines from cluttering up the interface.
Read the entire article here...
Read the entire article here...
Improving Granularity in Script Access with DEX RBAC and Platform Tagging
Multiple users shared their struggles in effectively organizing script access, with one suggesting the use of DEX RBAC and the new platform tagging system to improve granularity. The ControlUp team will discuss this internally.
Read the entire article here...
Read the entire article here...
Tips for Including IGEL Endpoints in ControlUp Reports and Dashboards
Multiple ControlUp members discussed how to include IGEL endpoints in a report and dashboard. Different solutions were proposed, such as using a custom index and dashboard, or filtering the Device Inventory Dashboard by OS patch string. The issue is planned to be fixed in February, but temporary solutions are available. URL: https://support.controlup.com/hc/en-us/articles/360012939118-Device-inventory-dashboards
Read the entire article here...
Read the entire article here...
Troubleshooting ControlUp Academy Registration Issues
A user had trouble registering for ControlUp Academy and reached out for support. Another user suggested lowering browser security settings or disabling DNS-ad blockers may help. It was also mentioned that using a personal computer outside of the corporate network allowed for successful registration. The Academy provides valuable webinars and training for potential use cases. General information can be found at https://cuacademy.controlup.com/
Read the entire article here...
Read the entire article here...
Troubleshooting SAML Login for CU4VDI Users
The discussion revolved around an issue with logging in via SAML for CU4VDI users. The error suggested that there were no Active Directory user accounts, even though SAML was being used. The group brainstormed possible solutions and DM'd the original poster for more specific information.
Read the entire article here...
Read the entire article here...