There were questions about where the ControlUp monitor database is stored and what tables are available. It was suggested that the database is stored in RAM and data is only exported to the cloud backend for long enough. There were suggestions to use the powershell invoke-cuquery or api to query the database. It was also mentioned that the export-cuquery may have less impact on the monitor and export more data at a time.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
How to Add Custom Locations for ControlUp Endpoints
A user was looking for an easy way to add 500+ IP scopes as custom locations for ControlUp for Endpoints. The option of doing this manually seemed inefficient, so they asked @member for a solution. ControlUp suggested using Device Tagging, which can also help with tracking network issues. Further input from @member was requested.
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Read the entire article here...
Troubleshooting the “Other” Bar Graph in Win11 Readiness Report
A user reported an issue with the "Other" bar graph not displaying any data in the Win11 Readiness Report. Another user explained that this section is meant to show data for cities or groupings that are not included in the top 7 and should not be clickable.
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Read the entire article here...
New Feature Request: Exclude Latest Version from Dashboard Version Statistics on ControlUp
A user suggested a new feature to exclude the latest version of an application when looking at version statistics on the dashboard, in order to have a more accurate view of older versions and their progress after remediation. This feature would require some backend query language updates and would be considered for implementation based on its priority.
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Read the entire article here...
Troubleshooting the Microsoft Copilot+ Readiness Dashboard in ControlUp
The team discussed the availability of the ai_report index in the Microsoft Copilot+ Readiness Dashboard. It was determined that a custom script is needed to populate the index and it can be found under device events. Support may need to be contacted if the script does not run automatically. A new automation and scripting dashboard has been added for more details on script runs.
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Read the entire article here...
Troubleshooting Permissions for Running Scripts on ControlUp Monitors
Some users suggested using ssh as a workaround for issues with permissions for running scripts on monitors or for more centralized management. Although it may require a "double hop" process, it can be effective. Python was also mentioned as a possible tool for opening an ssh session that opens Powershell. The advantage of ssh is that it allows for redirecting error and std_out streams. In theory, a similar approach using psexec could work but has not been successful for some users.
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Read the entire article here...
Support for CPM Containers in ControlUp
There was a discussion about migrating from fslogix containers to CPM containers and if it is supported in ControlUp. It was mentioned that there is currently no native integration for CPM containers, but users can request it as a feature. They are currently using FSLogix instead.
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Read the entire article here...
Reporting on Active URLs with ControlUp in a Desktop Environment
A user asked if ControlUp has a way to report on active URLs by user in a hosted shared desktop environment, and it was suggested to use the reporting feature on the ControlUp website. However, it was acknowledged that ControlUp may not be the best tool for generating a web activity report.
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Read the entire article here...
Troubleshooting Location Issues in ControlUp
The team discusses a location issue, with one user's location showing up incorrectly. They speculate that the location may be based on the user's ISP address or obtained by the user's device. It is also mentioned that the red icon should show the location obtained by the user's device. The discussion does not provide a definitive solution.
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Read the entire article here...
Bug with RTT Calculations in ControlUp?
A user was experiencing extremely high RTT calculations for some users, with values as high as 13,034 years. Another user joked that it could be due to time dilation from being on the event horizon of a black hole, but it is likely a bug from an earlier version. The user was asked to share their current ControlUp version to further investigate the issue.
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Read the entire article here...