ControlUp users discussed the lingering appearance of FortiClient on CU4C reports despite its removal from all devices. It was suggested to remove the software from the template scope in order for it to no longer appear in future reports. It was also advised to check for any leftover folders or files that may have caused the detection. To exclude it from scan reports, it should only be removed from the template.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Device Issues possibly caused by ControlUp task
There is an issue on the devices and it is suspected to be related to a ControlUp task. It is recommended to open a support case for this matter to be resolved. It is also suggested to use "native data collection" if "Signed Scripts" or other security measures have been enabled on the endpoints. This can be accessed through Devices > Configuration > Settings > Extended Settings.
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Read the entire article here...
Troubleshooting Legal Disclaimers in ControlUp EUC Scout Setup
A user set up an EUC scout to log into their Citrix storefront but encountered an issue with a legal disclaimer while logging in. They were unsure if the Scout could go past this and asked for ideas. Another user shared a link to a guide on installing custom hives. The first user thanked them for this. There is definitely a desire for a smoother login process.
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Read the entire article here...
Extracting Historical ICA RTT/Latency Data from ControlUp
A user asked about extracting historical ICA RTT/Latency data from ControlUp. Another user suggested checking the Session Details Historical report as well as the Session Activity column and using the API for various use cases.
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Read the entire article here...
Enabling Features and Updates at ControlUp
Member asked about enabling a certain feature and was told it's live for devices but other products will be added. It applies to all products as long as the user is on 9.1.5 or above for VDI. However, the Alerts section is currently in beta and will be released to design partners next week. Interested users can contact their CSM for potential early access.
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Read the entire article here...
Troubleshooting and Validating ControlUp’s Compliance API
A team member reported an error while using the new Compliance API and asked if it was a known issue. Another member suggested creating a new API key as a possible solution and confirmed that the API was working for them. The team explained how to use the API and shared a code for testing API key access. After rechecking, the team found and fixed the issue.
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Read the entire article here...
Troubleshooting Errors when Adding EUC Environments to ControlUp
A user asked for help with troubleshooting errors when trying to add an EUC environment to ControlUp. Another user suggested checking the agent logs in a specific location and also opening a support ticket for further assistance.
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Read the entire article here...
Modifying the Analyze Logon Duration Script for JSON Output
A member asked for help with modifying the analyze logon duration script to output json instead of a text file. Another member offered a modified version from a year ago and will set a reminder to share it tomorrow, with the original use case being to send the data to CU4D for processing. The modifications are between lines 5017 and 5290, but a call can be arranged to simplify it if needed.
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Read the entire article here...
ControlUp Hive Upgrade Workflow Issue and Request for Improvement
A user encountered an issue with the ControlUp Hive upgrade process and opened a ticket with Support. Upon confirmation from Support, it was found that the upgrade process requires the Hive name to be provided on the command line, which can be inconvenient for organizations managing multiple Hives. The user submitted a feature request for an improved upgrade path and ControlUp is currently looking into this.
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Read the entire article here...
Troubleshooting Script Execution in ControlUp
A user is having trouble executing a PowerShell script in ControlUp on a VDI with an agent installed. They receive an error message and are unable to run the script from the console. Other users suggest checking permissions and removing unnecessary lines from the script. It is also suggested to import the ps1 file instead of copying and pasting. The option to target machines in the console is discussed.
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Read the entire article here...