Users discuss the possibility of implementing an automated script for specific devices with a certain tag at user logon events. The issue is being addressed as the team is currently redesigning the script module. The user is advised to check within the script for the desired outcome. No reference is made to specific team members.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Understanding ControlUp Real Time Console Diagnostics
A user asked about the use of the ControlUp real time console diagnostics and if they run as the user logged into the console or the monitor service account. Another user responded that it can depend on the action being taken, with some actions using the console user's AD account and others using the services account. More details were requested for a more specific answer. Both users confirmed that the same user that ran the console will also be used for the Diagnostics items such as tracert, ping, eventlog, admin$.
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Understanding Credentials for Installing or Updating the CU Agent
A discussion about credentials for installing or updating the CU agent took place. Depending on the settings and AD connections, either matching AD credentials or the Windows identity running controlupconsole.exe are used. It should be noted that these are the console's AD connections, not the monitors.
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Read the entire article here...
Troubleshooting Time Zones with ControlUp
Some users reported experiencing incorrect time zones on Windows endpoints in the Netherlands, with some showing locations in the US and Australia. ControlUp uses location services or IP address to determine location, with location services being the primary option. However, devices not using location services may still have incorrect locations based on their IP address. Disabling location services does not solve the time zone issue. It is possible that Microsoft's IP to location database has errors.
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Read the entire article here...
How to Get List of Monitored Services on ControlUp for Automated Actions
The team discussed ways to obtain the list of "monitored services" on ControlUp, specifically for a script-based action use-case. One user shared their script for starting Windows services in a Stopped state, another mentioned using the `Invoke-CUQuery` cmdlet to export the list of monitored services to a JSON file. Suggestions were also made to use the `ServiceDisplayName` record property as a parameter for a script action, which would retrieve the name of the service and pass it to the script. The discussion also referenced ControlUp modules and API calls for obtaining the list.
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Read the entire article here...
Understanding CVAD Disconnect Reasons in ControlUp and Citrix Director
The discussion focuses on the "CVAD Disconnect Reason" column under User Sessions in ControlUp's web UI. The user has not seen any valuable metrics and another user asks what Citrix Director shows for that reason. It is mentioned that the latest 9.1 and upcoming 9.1.5 releases will have improved metrics for Citrix connection issues. The location of the "CVAD Disconnect Reason" in Citrix's DaaS monitor is also discussed and a link to Citrix's documentation on troubleshooting failure reasons is shared.
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Read the entire article here...
How to Run and View Output from PowerShell Scripts on ControlUp for Desktops
A user asked about how to run a PowerShell script and view the output for desktops on ControlUp. Gemini provided a helpful answer, explaining that a script can be created and run through the Scripts section in the ControlUp for Desktops console, with the output appearing in the Device Events log. The user tagged @member for feedback on this process. The steps to create a SIP event script were also provided.
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Troubleshooting an Error in ControlUp Academy.
A user asks for advice on a specific error while using ControlUp Academy. Other users ask for more details and try to help troubleshoot. The user is advised to open a support ticket for further investigation.
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Read the entire article here...
Configuring Triggers for Secure Browse Analysis in ControlUp
A discussion about configuring trigger for a Secure Browse Analysis was mentioned. The option to fire a script after the detection of specific events is currently available for the endpoint agent but not yet for the VDI/DAAS environment. Two ongoing projects, Workflows and the centralized Events feature, aim to simplify this process and will potentially allow for advanced alerts based on the collected data. @member stated that the first phase of the project, Events Management, is currently in beta and will eventually be able to turn incidents based on collections of events. A user expressed interest in trying out this feature after upgrading to the required product version. It was also mentioned that Workflows, although not yet supported, may assist with this issue.
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Read the entire article here...
Troubleshooting Secure DX Agent Auto-Updates in ControlUp
In the discussion, there was a question about the Secure DX agent not automatically updating in CU4D. It was suggested that the agent may not be updating due to it being manually deployed. The solution was also given to update manually or make changes to the script to run more frequently. There are planned changes in the works to give users more control over the versions and updates, similar to what is available in CU4D. It was also mentioned that if the script is not running once a day, support can be contacted to help troubleshoot the issue. The Devices tab can show which devices have upgraded to the latest version, with the install date of 8/19 being mentioned. The script will only run if devices are on at specific times.
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Read the entire article here...