A user asked for confirmation on whether Server OS 2016 is still supported by ControlUp for real-time agent. Another user confirmed that it is no longer supported.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Using Workflows for Different Scenarios: Questions and Discussions on ControlUp Slack Channel
A user has questions about workflows and how they can be used for different scenarios. They asked about accessing data from the 'List devices' node, filtering data from strings, and querying data using elastic search. Another user suggested setting up a call with one of their team members for assistance. It was mentioned that ControlUp is working on addressing the limitation of only having 39 out of 222 fields available from the _devices index. The user also asked for clarification on parsing data from a structured array. A member of the ControlUp team explained that OS disk configuration is a string encoded JSON value and will need to be parsed. The discussion can be found at https://cuacademy.controlup.com/.
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Monitoring Free and Paid SAAS Usage with ControlUp.
A discussion about monitoring user's usage of Free or Paid SAAS services. The suggestion was to use license metering and/or the capabilities in CU4C for shadow SaaS. A resource was shared at https://www.controlup.com/resources/blog/making-your-digital-workplace-more-secure-with-user-risk-analytics-and-shadow-it-insights/
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Automatically Running Scripts for Specific Devices at Logon Event
Users discuss the possibility of implementing an automated script for specific devices with a certain tag at user logon events. The issue is being addressed as the team is currently redesigning the script module. The user is advised to check within the script for the desired outcome. No reference is made to specific team members.
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Understanding ControlUp Real Time Console Diagnostics
A user asked about the use of the ControlUp real time console diagnostics and if they run as the user logged into the console or the monitor service account. Another user responded that it can depend on the action being taken, with some actions using the console user's AD account and others using the services account. More details were requested for a more specific answer. Both users confirmed that the same user that ran the console will also be used for the Diagnostics items such as tracert, ping, eventlog, admin$.
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Understanding Credentials for Installing or Updating the CU Agent
A discussion about credentials for installing or updating the CU agent took place. Depending on the settings and AD connections, either matching AD credentials or the Windows identity running controlupconsole.exe are used. It should be noted that these are the console's AD connections, not the monitors.
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Troubleshooting Time Zones with ControlUp
Some users reported experiencing incorrect time zones on Windows endpoints in the Netherlands, with some showing locations in the US and Australia. ControlUp uses location services or IP address to determine location, with location services being the primary option. However, devices not using location services may still have incorrect locations based on their IP address. Disabling location services does not solve the time zone issue. It is possible that Microsoft's IP to location database has errors.
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How to Get List of Monitored Services on ControlUp for Automated Actions
The team discussed ways to obtain the list of "monitored services" on ControlUp, specifically for a script-based action use-case. One user shared their script for starting Windows services in a Stopped state, another mentioned using the `Invoke-CUQuery` cmdlet to export the list of monitored services to a JSON file. Suggestions were also made to use the `ServiceDisplayName` record property as a parameter for a script action, which would retrieve the name of the service and pass it to the script. The discussion also referenced ControlUp modules and API calls for obtaining the list.
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Understanding CVAD Disconnect Reasons in ControlUp and Citrix Director
The discussion focuses on the "CVAD Disconnect Reason" column under User Sessions in ControlUp's web UI. The user has not seen any valuable metrics and another user asks what Citrix Director shows for that reason. It is mentioned that the latest 9.1 and upcoming 9.1.5 releases will have improved metrics for Citrix connection issues. The location of the "CVAD Disconnect Reason" in Citrix's DaaS monitor is also discussed and a link to Citrix's documentation on troubleshooting failure reasons is shared.
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How to Run and View Output from PowerShell Scripts on ControlUp for Desktops
A user asked about how to run a PowerShell script and view the output for desktops on ControlUp. Gemini provided a helpful answer, explaining that a script can be created and run through the Scripts section in the ControlUp for Desktops console, with the output appearing in the Device Events log. The user tagged @member for feedback on this process. The steps to create a SIP event script were also provided.
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Read the entire article here...