A team member requested assistance on obtaining details for different use cases in ControlUp, mentioning needs for non-standard AV analysis, software metering, startup apps analysis, green IT solutions, SCCM client remediation, and patching remediation. A list of available options from ControlUp were provided.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
ControlUp API Data Access: How to Correlate Device Information with User Activity
A member of ControlUp suggested using "controlup-for-desktops" and "DEX APIs" for certain questions. A user was looking to access data such as user login and logout events, locked and unlocked status, and IP addresses through the API. It was suggested to use the "get-data-index" endpoint to obtain this data. To correlate with user profiles, the device name or ID can be used.
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Read the entire article here...
Sorting Devices by Enrollment Date in DX Console
A user asked about a filter for sorting devices by enrollment date in the DX Console. Another user suggested checking the script library for an action called "Get Device Install Date" which can be added to the tenant and set to run once a day. This will show the "EdgeDXRegistrationDate" and when a device was enrolled.
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Read the entire article here...
Troubleshooting Edge DX Agent Installation and Upgrades for Non-Persistent Virtual Desktops in Citrix
A user inquired about installing the sipagent2.17.0.6185.msi on a Master Image for MCS without the Agent Control Manager, and if there was a way to suppress automatic upgrades of Edge DX agent using the agentmanger MSI. It was recommended to tag machines with a specific tag and make a rule for that tag to align with a specific agent version. Another user commented that EdgeDX could be used for non-persistent virtual desktops in Citrix, and requested assistance from other customers who have done so. There is currently no way to suppress the automatic upgrade of Edge DX agent using the agentmanager MSI.
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Read the entire article here...
Troubleshooting VDI Errors in ControlUp Environment
A team member reported an error in their VDI environment, with 600 VDIs affected. One solution is to use the Controllers pane to copy the reg key to the other VDIs, but this only works if they are persistent - alternatively, one can open the golden image or set a group policy to correct the key. Opening a support ticket is also recommended if the issue persists.
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Read the entire article here...
Changing Time Zones on the DEX Console
A user asked for advice on changing the time zone on the DEX console. It was noted that the console uses the browser's time zone and cannot be overridden, however, most browsers allow for temporary changes through the developer tools. The specific steps for Chrome were provided, with an example of how this would affect the online devices chart.
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Read the entire article here...
Running User Interactive Scripts with ControlUp for Outlook Teams Add-In Solution
A team member asked if ControlUp can run user interactive scripts, specifically prompting a user to restart Outlook. Another member suggested using a user script through Actions, unless doing it via an Alert. The reason for the restart was to implement an Outlook Teams Add-in disable and re-enable solution through a silent script. This was for the New Teams, not removing the Classic Teams.
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Read the entire article here...
Maximizing Alert Retrigger Delay in ControlUp
A user asked about the maximum retrigger delay for alerts and was told that it is 86400 seconds, with a suggestion to add it as a feature request. The user plans to reconfigure their script in the meantime.
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Read the entire article here...
Powershell Cmdlets for Hypervisor Connections in ControlUp
A user was seeking confirmation about the availability of powershell cmdlets for hypervisor connections and received a link to the relevant documentation. The conversation revealed that while cmdlets for cloud connections are available, there is no information about vCenter connections, but further inquiry will be made to see if it will be added in the future.
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Read the entire article here...
Troubleshooting the ControlUp Agent Installation Process
Multiple users discussed an issue where over 100 machines were not showing up or installing the ControlUp Edge DX SIP Agent. A suggestion was made to check the windows event log for events from the SIP agent, as well as running a network tester and ensuring AV exclusions and other prerequisites were in place. Mentioned links include the support article and a related download.
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Read the entire article here...