A user asked for help on creating credentials for ControlUp to run scripts. They questioned if they were in the right place and what would happen if their profile was deleted. Someone suggested creating shared credentials in the Monitor settings and checking the permissions in the Security Policy.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
ControlUp Agents Can Now Self-Register
A user asked if agents can now self-register and not rely on an old CVAD scraping script. Another user responded that this is possible with the new agent outbound feature and built-in folder synchronization in version 9.1. This allows for self-registration against the monitor cluster. The ControlUp support links for these features are: -InstallAsMasterImage https://support.controlup.com/v1/docs/install-cuagent-install-an-agent#install-agent-with-selfregistration -Built-in folder synchronization https://support.controlup.com/docs/built-in-folder-synchronization
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Read the entire article here...
Troubleshooting a Trigger for CVAD Desktops
A user was having issues with a trigger for CVAD desktops dropping below a certain threshold not working. Suggestions were made to not use the "from" option in the trigger and to test just the "to" statement. The "from" option can be useful in specific cases but may be overkill in this situation.
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Read the entire article here...
Triggering Hardware Driver Updates on PC After Windows 11 Update
A question was asked about triggering hardware driver updates on a PC after a Windows 11 update. The suggestion was made to use a CU4D Alert to run a script action for specific drivers. A user shared a script from the library that checks for hardware device problems, but it was found that "driver out of date" is not considered an error. It was noted that Windows update may not automatically scan for updated device drivers.
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Read the entire article here...
Automating Device Warranty Checks with ControlUp Workflow
A team member asked if they can get help on a workflow - getting device information, checking warranty, and tagging the device accordingly. Another team member responded that it depends on how the data is returned by the vendor's APIs and suggested using if/else nodes and splitting tags. The first team member will try it out on their Dell devices and share it for testing.
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Read the entire article here...
Setting up Mail Scout in ControlUp: Customize with a new app registration or use existing one?
A user asked about setting up Mail Scout and whether to create a new enterprise application or use an existing one. The process of setting up Mail Scout can be found at https://support.controlup.com/docs/mail-scout. It was suggested to add permissions to an existing app registration, but it ultimately depends on internal best practices.
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Read the entire article here...
Error while Running Site Load Scout from Custom Location
A user asked about an error while running a site load scout from a custom location. Others commented that an enhancement to the error messaging may have caused it, and it may be related to Selenium DevTools. The issue has been included in a case regarding hive instability. @member was needed to chime in.
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Read the entire article here...
Monitoring Free Space on the “C” Drive with ControlUp Tools
Users discuss ways to see and monitor free space on the "C" Drive specifically. One suggests checking the hardware report in reports and expanding drive information, but another points out that this does not provide the necessary information for creating an email alert. The group considers using custom tools such as "tree size" or the Disk Monitor to address this issue.
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Read the entire article here...
Improving Scoutbees Results and Data Monitoring with ControlUp APIs and Grafana
Users discussed ways to get more information from the Scoutbees test and agreed that the result is binary - either success or failure. They mentioned using APIs and Grafana to edit widgets and see more specific data, and asked for help setting this up. Some users were interested in observing this during scouting.
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Read the entire article here...
Integrating CISCO DUO with ControlUp DEX – Looking for Advice
A user is seeking advice on integrating CISCO DUO as an SSO solution for ControlUp DEX. They are looking for someone with experience before potentially opening a ticket with the support team.
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Read the entire article here...