A user asked about BSOD events in ControlUp and shared that they have around 700 devices and 3-5 BSOD events per day. Another user suggested using the BSOD analysis script from the library to get more detailed information. After looking into the reported BSOD event, it was unclear if it was an actual BSOD or just a minidump. The user wanted this issue resolved and was willing to provide any necessary information. The power events tab in ControlUp can be checked to see if a machine rebooted during a reported BSOD event. The user was unsure if the machine had automatically rebooted when the user was not at their device.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting a Trigger in ControlUp for Unregistered Citrix VDA Machines
A user needed help with a trigger that should detect an unregistered Citrix VDA and trigger an OS reboot. They were wondering if the trigger needed to be tagged against the folder with the delivery controllers. Another user suggested trying switch from "uptime" to "triggerable uptime". This solved the issue, and the second user also explained the difference between "uptime" and "triggerable uptime" metrics. The user who originally asked the question also wanted to know how ControlUp checks for CVAD registration, as they were experiencing some false positives. The conversation ended with the user stating their issue with automatically resolving alerts when ControlUp detects that the machine is back to normal.
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Read the entire article here...
How to Troubleshoot ControlUp Monitor Script Actions Not Firing
A user encountered an issue with script actions not firing as expected on a ControlUp Moniter. This led to a discussion on potential solutions and troubleshooting steps, including checking the script location and examining monitor logs. The user ultimately decided to look into the issue further when they have access to the customer environment. Troubleshooting steps and suggestions were provided by other members in the Slack discussion.
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Read the entire article here...
Enhancing Intune Integration at ControlUp
Shane mentioned some suggestions for additional CPC Intune Context items, such as provisioning policy, network method, region, scope, policies applied, user settings, and license type. This functionality is currently being developed and is expected to be available in H2-25. There may be a call with the community in April to gather more insight on what users want to see. One large enterprise also requested the ability to block login to DEX Console and only use enrich as an access method for strict location restrictions.
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Read the entire article here...
Troubleshooting W365 CPC Integration and Visibility Issues
A group of ControlUp members discuss issues with the integration between W365 CPC and HDX. They note that EdgeDX does not detect brokering of a Cloud PC session, but the current configuration does show access to TURN and use of UDP. The group mentions that this may be due to the VDA configured on the device. There is also mention of potential confusion around which agent to use for the CPC Desktop, and a suggestion to pull a query to track the number of CPCs with a VDA installed and see what is reported. It is noted that there is interest from established enterprises to go this route.
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Read the entire article here...
Troubleshooting Trigger for D:\ Drive Alert
A user asked for help with a trigger - they were trying to set an alert for when their D:\ drive goes below 500 GB, but the specified trigger was not working. Another user provided a solution and promised to post screenshots. The solution involved changing the File System Path to D:\*
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Read the entire article here...
Troubleshooting Process Start Triggers in ControlUp
A user had a strange issue setting up a process start trigger in ControlUp. After troubleshooting, it was discovered that the problem was related to Process Data Collection settings, which were resolved with the help of the ControlUp Support page.
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Read the entire article here...
Real-time Monitoring for Registry Changes on ControlUp VDAs
A user asked for a way to monitor a registry key or value on a VDA and trigger an action (script) to run if the value changes or is null. Another member suggested using ETW to track registry changes or creating a scheduled task that runs every X seconds to check the key with PowerShell. Real-time monitoring is desired in order to prevent necessary audit trails from being lost.
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Read the entire article here...
Troubleshooting the Latest Version of the Omnissa Horizon Agent with ControlUp
A user reported an issue with the latest version of Omnissa Horizon Agent, causing problems with fields not populating correctly and rebranded directories. The issue has not been resolved in the latest ControlUp beta, but support is available by opening a ticket.
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Read the entire article here...
Moving from Okta to Entra ID for SAML Authentication at ControlUp
The team at ControlUp is moving from Okta to Entra ID for SAML authentication and is seeking advice on any potential issues with the migration process. An individual suggests considering the use of the native Entra ID Groups feature rather than SSO Groups for a smoother transition. The SAML configuration for Entra ID can be found in the ControlUp documentation. An account representative named Michael Thompson may be contacted for assistance, and ControlUp's support team can also be reached for help.
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Read the entire article here...