Multiple ControlUp users discuss the best trigger to use for deleting a specific file shortly after a machine is booted. Suggestions include using a scheduled task or event ID based trigger. The file causing the issue is a OneDriveStandAloneUpdater.exe, which consumes a large amount of cache space when running. The preferred trigger is determined to be a scheduled task set to run a few minutes after machine startup.
Read the entire article here...
ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting and Reinstalling Scoutbees Hive in ControlUp
A user was having trouble updating Scoutbees Hive and asked for advice on the best way to reinstall it while retaining scout data. Others suggested using maintenance mode to stop scouts and ensure no files are in use. Another user experienced some issues with their API key after reinstalling the program and opened a ticket to resolve it. The use of maintenance mode was confirmed as the safest method. ControlUp URLs mentioned include the Support Center and Control Panel.
Read the entire article here...
Read the entire article here...
Using ControlUp Scripts to Power On Virtual Machines
A question was asked about a specific script from the ControlUp Script Library that powers on a virtual machine. The user asked if the script could also run a custom script on the local VM, explaining that their base image requires a specific patch agent service to be enabled and started at power on and disabled at shutdown. Another member replied that the script only performs a poweron action through CUmonitor and uses the hypervisor connection already set up. No reference is included in this summary.
Read the entire article here...
Read the entire article here...
Using Synthetic Monitoring to Monitor External Services, URL Recommendations from ControlUp Members
Members discuss using synthetic monitoring to monitor external services such as Zoom, Telegram, Discord, and Slack. They mention the benefits of receiving alerts for service outages, and the need to determine reliable URLs for monitoring. Netify.ai's list of applications with their corresponding URLs is suggested as a starting point. There is also a mention of possibly bundling apps to streamline the process.
Read the entire article here...
Read the entire article here...
Troubleshooting a Drop in Managed Devices on ControlUp
Multiple users reported a sudden drop in the number of managed devices in ControlUp, with one mentioning a similar issue with the pie graph on the main page. After some troubleshooting and submitting a ticket, the issue seems to have been resolved. It was suggested to check the "Remove Devices after XX days" setting and try using an incognito browser. Please submit a ticket if the issue persists.
Read the entire article here...
Read the entire article here...
Improving App Identification in ControlUp VDI with Expanded Streaming API
A user was having difficulty identifying a CPU-heavy app in their VDI. They realized that the App Trends report was showing an average, which was being skewed by multiple instances of the same app with only one of them using significant CPU. To address this, ControlUp is expanding their VDI Streaming REST API to allow for pulling process data with filters. Users can contact their CSM/TSM or open a support ticket for assistance.
Read the entire article here...
Read the entire article here...
Understanding the Installed Apps Report on ControlUp’s DEX Portal
A user asked if the DEX portal's installed apps report gathers info on per user installs. Another user was unsure and asked for clarification from a member involved with report descriptions. The answer is that the report shows both per user and system-wide installs, and the user can use filters to sort through the data. Citrix Published apps are also included in the report.
Read the entire article here...
Read the entire article here...
Troubleshooting Triggered Alerts in ControlUp.
A user was seeking help with triggering alerts for a dashboard, specifically with clearing alerts for machines that are powered down. Other members suggested adding specific conditions and using tags to avoid limitations with script actions.
Read the entire article here...
Read the entire article here...
Troubleshooting the ControlUp Onboarding Process
Users discuss the onboarding process for ControlUp, particularly creating app groups which may not have occurred automatically for some users. The onboarding wizard may need to be manually triggered and there is currently no easy restart option. An offer is made for assistance through a zoom call. The issue seems to be known and will be fixed in a future update. Note: previous instructions directed at by @member and @member.
Read the entire article here...
Read the entire article here...
Gathering logs through ControlUp Academy and PowerShell scripts
A discussion took place about using ControlUp Academy to gather logs via PowerShell scripts. Hosting a CDN in Azure was suggested as a solution. However, another user suggested creating a function instead that would prompt for the log location and then download it as a .txt or .log file. This would be helpful in situations where users don't have time to provide logs or are VIPs. The idea was also brought up to consolidate all log-related ideas into one to put pressure on product management. There was also a question about whether input can be prompted in EdgeDX or ControlUp for Desktops.
Read the entire article here...
Read the entire article here...