Multiple users discuss issues with scheduling triggers using various methods and provide tips for debugging triggers and creating debug logs. Additionally, they discuss the complexities of ControlUp's scheduling logic and suggest ways to improve it. They also share the link to a helpful ControlUp script for creating debug logs.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting WMI Memory Leaks with ControlUp cuAgent
A user reported that at a customer, WMI memory leaks were happening due to the use of cuAgent on machines using ControlUp 8.8 or higher. Removing cuAgent resolved the issue and a ticket with support was created. They suggest using a ControlUp script (https://www.controlup.com/script-library-posts/show-local-wmi-activity/) to obtain WMI logs and identify the problematic cuAgent WMI queries.
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Read the entire article here...
Automating Server Names in PowerShell Scripts Using ControlUp
A user is asking for help with a PowerShell script, specifically on how to automate getting the server name from ControlUp for actions performed on the server. Suggestions were provided to utilize arguments and the ControlUp support documentation at https://support.controlup.com/docs/script-based-actions-sba
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Read the entire article here...
Issues with Trigger Alert and Starting Services in ControlUp
A user ran into issues with their trigger alert that was supposed to automatically start several services, but only two of them were able to be accommodated by ControlUp. The trigger was set up as a "Process Ended" trigger. Another user suggested trying a script-based action and shared a link to support documentation. The original user will try setting up a new trigger using "Scheduled Task" in hopes that it will work.
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Read the entire article here...
Exporting Built-In Reports with the ControlUp API
A user asked how to export built-in reports via the ControlUp API. Another user suggested using an aggregation on device name and disk usage, which can be found in the browser's developer tools. The API can be accessed at api.controlup.io.
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Read the entire article here...
ControlUp Report Issue: “No Version” Displayed for Machines with Installed Agent
A user encountered an issue with ControlUp report showing "No Version" for some machines, despite the agent being installed and reporting metrics. They asked for clarification on why this was happening, and it was confirmed that there were no other instances with a version number.
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Read the entire article here...
Trouble with ColumnValueAfter in ControlUp 8.8 MR
A user is having trouble with the ColumnValueAfter not showing its value in the subject of a mail, while it shows correctly in the body. Another user advises that the variable should be put into another one, referencing a template that uses a similar format.
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Read the entire article here...
Automating Logoff of Old Horizon Sessions with ControlUp
Some users discuss using ControlUp to automate the logoff of old sessions in Horizon. One user suggests using a trigger pack with adjustable time to log off sessions after a certain period. Another user recommends building an sba that uses the invoke-cuaction for the horizon forced log off action.
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Read the entire article here...
Improving Survey Sentiment Features in ControlUp
A user inquired about adding an action button to the Survey Sentiment feature in ControlUp to run remediation scripts. This is not currently possible, but may be part of the company's roadmap. They do have a user voice on the topic. There is a highlighted link in their documentation, but it is for the opposite function (triggering an automation from a survey). The user also asked if there are any plans for more data insights on root cause level analysis in UCC feature and mentioned that the device name column shows no data. The team responded that they are planning to expose the Sentiment Results API for third party tool use and will try to enable this capability within the product in the future.
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Read the entire article here...
Updates on ControlUp for Apps and Licensing Options
The discussion was about the new feature ControlUp for Apps. Due to a technical issue, users cannot trial the feature directly from the product. They can either wait or contact their account team to manually start the trial. To purchase this feature, customers must have either a Platform license or purchase the add-on option, with the license count matching their current licenses. The commenter also mentioned that ControlUp One may not be suitable and can do an internal follow-up for the user. The Platform license may be beneficial for customers depending on their needs.
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Read the entire article here...