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ControlUp Community Training & Support Archives

All training and support-related archives from inside the ControlUp Community on Slack.

Troubleshooting ControlUp Version 9.0.5 Bug with Triggered Scripts

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A user reported a potential bug with ControlUp version 9.0.5 where a trigger that executes a custom script on boot was failing. The error message states that the environment block could not be retrieved, suggesting that the user may already be logged into the target machine. After some troubleshooting, it was discovered that the issue was caused by the service account being logged into the monitor. Once this was resolved, the script ran successfully. The user updated to the latest version (9.0.5.423) and the issue was resolved.

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Troubleshooting the Console Login for ControlUp v9.05

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A member asked for the URL that the captcha uses when logging in to the Console of 9.05. Another member shared a KB article with a list of necessary URLs and ports for v9.05 login, including a missing Google one. The article can be found at https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-eu-customers and https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-us-customers for EU and US customers respectively. A specific article for v9 can also be found at https://support.controlup.com/v1/docs/90-communication-ports-and-urls. The issue of not being able to login without allowing through the firewall has been reported and a ticket has been opened to update the documentation with this information.

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Troubleshooting Upgrading Issues in ControlUp

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A user experienced issues with upgrading monitors and connectors after upgrading from V9.0.01680 to V9.0.5.143. They had to manually RDP into each server to upgrade and couldn't log in to the ControlUP console after upgrading 8 collectors. Other users suggest using the Invoke-CUMonitorUpdate cmdlet or checking for domain-joined machine status. ControlUp also recommended upgrading to the latest version, 9.0.5.423, which may not solve the issue but is generally advised. A support ticket was recommended to address the initial issue.

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Troubleshooting Network Communication Issues in ControlUp 9.0

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A user encountered an error related to network communication after upgrading to version 9.0. They were asked to specify their region and test various components, including Real-Time DX, Agent Outbound, and Scoutbees. Additionally, they were informed that agents will try to reach out to cu-agents-cpa.controlup.com in order to retrieve a Personal Access Token for communication with ControlUp Monitors.

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Troubleshooting FSLogix in a Citrix Environment

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Multiple users discussed a possible issue with Real-time dx and file handles not being released by 2022 servers in a Citrix environment. A similar issue was mentioned where the shell bridge process was hanging onto profiles and causing issues for users. The environment consists of Citrix, FSLogix, and Azure VMs with Windows 2022 Server. The problem is still being investigated and there is a need for visibility to see what is preventing the release of file handles.

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