A user inquired about renaming or deleting "Device Groups" - this is not possible, but once all machines are moved to a new "Device Group" the old one will disappear.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Gathering Custom Reports with ControlUp Insights
This discussion focused on custom reporting needs and different ways to create and access reports. It was suggested to ask ControlUp for a road map call, and to open a public API as part of the new streaming data project. Insights (on-prem) and PowerShell and Excel were also mentioned as possible ways to create custom reports. Additionally, reports should be stored for one year, rather than having the data in two places, to avoid extra work for users.
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Read the entire article here...
Issue with Two Netscalers Resolved with Shared Credentials with the ControlUp DEX Portal
A user experiencing issues with their two Netscalers asked for help. They were advised to check their monitor settings, data sources tab, credentials, and run a test-netconnection. The user detected a firewall issue, used the shared credentials and saw data in the web portal. They then asked help with their email trigger when the primary/secondary flip not working.
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Read the entire article here...
Request for FIPS Config File in ControlUp Real-Time DX
A user asked for the FIPS config file, and were advised that renaming the file could work for various components, and to check out the Support docs page for more information. The Support page is at https://support.controlup.com/docs/solve-on-premises-87-fails-to-connect.
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Read the entire article here...
How Long Does Controlup EDGE DX Keep Data?
A user asked how long Controlup EDGE DX keeps data - they answered that the retention period is 30 days.
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Read the entire article here...
Searching for a Metric Graph in ControlUp
A user asked about a metric graph that may possibly have been renamed; they were unable to locate it in ControlUp Solve or Insight. Legend thanked them for their inquiry.
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Read the entire article here...
Duplicates Actions on ControlUp Edge DX Reported by Users
Users reported seeing duplicate actions on Edge DX when accessing devices through either a Mac or Windows device. It was determined to be a bug and it will be reported to the Edge DX team. The Microsoft Edge version was 119.0.2151.58 (Official build) (arm64).
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Read the entire article here...
Adding Entra ID Joined Machines to Control Up
It is possible to add Entra ID Joined machines to Control Up with a DNS record or via the Cloud Connection Sync Script, which adds all machines in an Azure subscription. The Universal Sync Script can also be used to synchronize EUC environments. Instructions for both can be found at https://support.controlup.com/.
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Read the entire article here...
Feature Parity Matrix and FedRamp Certification for ControlUp
A user asked ControlUp about FedRamp certification, and if there was a feature parity matrix between the on-prem release and SaaS. They were informed that ControlUp is not FedRamp certified but is in the process of obtaining this certification, and a feature matrix is available at https://support.controlup.com/docs/controlup-modes. Additionally, edge dx and Scoutbees require the cloud and when in the Government space, Hybrid mode is not available.
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Read the entire article here...
Setting an Alert for MS Teams Crashes
A user asked about setting an alert for MS Teams crashes. They tried various settings and changed the operators to “contains.” Another user suggested that the number of hits and platform should be set to 600, 1, 3600 and “all platforms” respectively. After that, the user was able to set the alert. However, the user suggested analyzing data first to avoid false positives. Lastly, the user asked if it was possible to exclude certain errors from the alert description. To solve the issue, they want to run a clear Teams cache script in the event of a real crash.
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Read the entire article here...