ControlUp shared a simple bash script for checking the XZ Utils version on devices and determining if it is affected by CVE-2024-3094. Resources and further information on this topic were provided. The shared script also includes an event script for checking the version on devices. Some discussion and referenced sources were also provided. Find the script for checking for affected devices at https://x.com/wdormann/status/1774221251931742706?s=46&t=gdqbN_60lboMJbaqr16mcw. The index script can be found in the thread below the original post.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Session Processes in ControlUp’s DEX and Solve Interfaces
Users discussed an issue where session processes were not visible in ControlUp's DEX and Solve interfaces. One user suggested opening a ticket and another discovered a workaround to use the Legacy reports to access the missing slider. The issue may be related to the new data pipeline. A user jokingly suggested starting a support group for those struggling with the RealTimeConsole.
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Understanding “Legal Duration” in Login Capacity
A user asked about the meaning of "legal duration". This topic was discussed in the article linked and further clarified by Trentent. It was also mentioned that the discussion was in the wrong channel.
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Read the entire article here...
Understanding Auto-Remediate Feature in ControlUp
A user asked about the auto-remediation feature and questioned if it had patched their Zoom version, wondering where to find logs and traces. A ControlUp representative confirmed the feature works for both CVE and 3rd party applications, and directed the user to a video demonstration and price inquiries to sales. The feature and its benefits are also discussed. The video can be found at https://vimeo.com/926561424.
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Read the entire article here...
Troubleshooting Triggers in ControlUp v9 Beta
A user shared their experience with an issue in the ControlUp v9 Beta 9.0.1470, where triggers for a specific event log were not firing. After upgrading to the latest version, 9.0.1546, and restarting the monitor service, the triggers started working. The user also shared a helpful tip for viewing triggers by clicking on Incidents in the RT console and toggling on the trigger column. They hoped this would help others with the same issue.
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Choosing the Best Tool for User Management in ControlUp – Comparing Group Policy and WEM
A discussion takes place on the ControlUp Slack channel about the best way to add registry entries using the User logon trigger. Some users suggest using Group Policy or PowerShell commands, while others mention that Citrix WEM could also be an option. Different considerations, such as login times and scalability are mentioned when comparing WEM to Group Policy. Some users mention past issues with WEM, but also acknowledge that it may be a suitable tool for certain environments.
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Generating Sizing Recommendation Reports with ControlUp
A discussion was held about generating a sizing recommendation report on app.controlup.com. It was noted that the report only includes CPU and memory metrics, while disk size and free space are not available. Adding disk metrics is on ControlUp's roadmap, but it's unclear when it will be implemented. In the meantime, users can access historical data for disk usage through powershell or Power BI. There is no disk-specific historical data available currently.
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Troubleshooting Ivanti Data Configuration in Logon Script
A user asked about the configuration needed to get Ivanti data in the logon script, specifically for the ALD script. Another user suggested reposting in the appropriate channel and tagging experts. The needed configuration involves auditing specific events and enabling logging. A script is available on ControlUp's library for easier troubleshooting. The AppSense-related logs can be analyzed using EMMon. EMMon can be found in the suite download at https://www.controlup.com/script-library-posts/ivanti-environment-manager-logging-enable/
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Enabling Agent Connectivity in ControlUp Products
A user asked about enabling agent connectivity from Windows 10 operating systems that are not domain connected and have no open inbound ports - with the existence of an option to open outbound traffic. They also asked if the agent is capable of initiating communication once installed. The response was that starting from version 9, both EdgeDX and RealtimeDX agents can connect using an outbound SSL 443 connection, and domain membership is not a requirement.
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Fixing and Updating the ‘Missing Patches’ Tab in ControlUp
A user asked about the 'Missing Patches' tab in ControlUp - it appears to not update in real-time, making it difficult to troubleshoot failed updates. Another user shared a thread with a similar concept regarding installed software and offered a more detailed explanation. The original user will try it out and noticed that the data is not updated daily for the devices that are turned on every day.
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Read the entire article here...