A user experienced issues running a script through ControlUp Console, getting an error message about an elevated child process. Dennis suggested it may be due to User Access Control being enabled, however it was not enabled. A further suggestion was to try the script locally with the quiet switch, however it was reported that this made no difference. Dennis explained that the difference was that a hidden window was created in the non-interactive window session.
Read the entire article here...
ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Solving Issues with the ControlUp Monitors Role
A user was experiencing issues with their security policy graying out the ControlUp Monitors role, preventing access to agents. KB article on security best practises was suggested, along with adding the service account to an appropriate role. It was noted that 8.8 On-Prem was released, containing the bugfix, and that the user would be sent a download link. Release notes were also provided.
Read the entire article here...
Read the entire article here...
Tweaks to Web Reporting in CSV Requested Since First Capabilities
Users have been requesting tweaks to web reporting since the first capabilities, such as reports in their local timezone being properly formatted when exported as CSV. A Uservoice item is open for this issue, but the user was struggling to get usable data from the time/date fields when exported - Power and Session Events in CSV were all in UTC. They were hoping for help with this, and the comment was updated with assurance.
Read the entire article here...
Read the entire article here...
Viewing Dropped Packets in ControlUp Console
A user asked about opportunities to get CRC/Dropped Packets or port flapping type stats for Netscaler/Hypervisors in the ControlUP console. These metrics are pulled from the hypervisor per VM, but this may not be an option for Nutanix/AHV as it may not be exposed by the Prism API. Drop packets are only available from the hypervisor itself.
Read the entire article here...
Read the entire article here...
Investigating “Failed” EUC Scouts in ControlUp
For some EUC Scouts, 'Couldn't get SessionReady from the session' is marked as 'failed' despite the screenshots appearing successful. The duration of the logon might be too short, so increasing it and using baseline images may help resolve the issue. In one instance, the issue was caused by Scoutbees reconnecting to a disconnected session, leading to 12 hour-long failed Scouting, even though the connection was successful.
Read the entire article here...
Read the entire article here...
Where do AppVolumes and FSlogix Fit in Logon Time Counters with ControlUp?
The user asked where AppVolumes and FSlogix fall in the Logon Time Counters. The answer is "Logon Duration - Other" - as the ControlUp counters detect the duration of the standard Microsoft events. FSLogix has a phase "LoadProfile" and "ShellStart" which ControlUp tracks in ALD, while AppVolumes has similar hooks, though they may cause logon blocking due to executing scripts.
Read the entire article here...
Read the entire article here...
Troubleshooting AVD Deployment Issues with ControlUp Console
A user asked for suggestions about an AVD deployment issue, where the agent is failing to deploy from the Console on some machines. Solutions such as ensuring Administrative Shares are enabled, and that the account running the ControlUp Console.exe has Administrator permissions on the remote machine were suggested. The Microsoft Troubleshooting page with information on Administrative Shares can be found at https://learn.microsoft.com/en-us/troubleshoot/windows-server/networking/problems-administrative-shares-missing.
Read the entire article here...
Read the entire article here...
Resolving Error After Deleting Script from SIP/Scripts in ControlUp
A user deleted a script from sip/scripts, and after running the script, it returned an error stating the script did not exist. It was suggested that saving the script again should recreated it, which the user did and they were then able to push the script to the device.
Read the entire article here...
Read the entire article here...
Is It Possible to “Collect” Event IDs and Fire an Action in ControlUp?
It was asked if it is possible to "collect" event IDs and fire an action when a certain event ID happened multiple times within a certain time frame. Currently, this is not possible, however, users can use a workaround with a Powershell script and event triggers. A related request has been submitted to ControlUp, and can be found at https://controlup.uservoice.com/redirect/suggestions/46413556.
Read the entire article here...
Read the entire article here...
Grouping Enhancements Requested for ControlUp MSPs
An MSP suggested having enhanced grouping and separation for roles to help with organization. DEX (app.controlup.com) offers role based access controls with device groups. There is currently the ability to group in the main dashboard and command line install. The requested feature is for a single view to show customer devices separated by groups with headings, separators, or a tree structure like the VDI view.
Read the entire article here...
Read the entire article here...