A user asked for help creating a trigger which compares two PVS stores and sends an email if not identical. @member suggested ChatGPT, which can add an error to the event log if the contents are not the same, and a second trigger can be set up for the error. A PowerShell script was provided which writes an error message to the event log if changes are present in the folders, with the needed event log name, source, and EventId customizable.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Upgrading Devices to Windows 10 Version 22H2
A user asked about upgrading devices running Windows 10 version 1909 to 22H2 with a script, and it was suggested that they use a patching manager like WSUS or SCCM. ChatGPT also provided a link to a resource for more information at https://chat.openai.com/share/c88a87a6-dccd-4008-9d32-8f6ea84b3019.
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Read the entire article here...
Feature Requests to Expand ControlUp Reporting Capabilities
A user asked that ControlUp allow for Historic Data for GPU and Datastore latency and I/O historically in Reports via UserVoice suggestions, and urged others to upvote. ControlUp revealed they have already implemented Historic Data for GPU in some environments, and do not find granular Datastore data for latency and I/O useful since they don't look deeper than average/max over 5 minutes.
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Read the entire article here...
Creating Two of the Same Script Actions in a MSP Environment using ControlUp
A user asked for help in creating two of the same script actions for different clients in a MSP environment. Suggestions included manually copying settings/script content and editing the XML file, changing the SBAId and/or SBARootID. It was confirmed that any GUID would work by changing the RootSBAId in the XML.
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Read the entire article here...
Script for CVAD Disconnect Reason Column in ControlUp
A user was looking for a script to get the CVAD disconnect reason column, but couldn't find anything in the script library. Bill suggested that it could be related to session failures - the user then clarified that they were trying to get data from the Citrix API (OData) for the CVAD disconnect reason column and it was not showing any data apart from 'unknown'.
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Read the entire article here...
Monitoring Master/Golden Images with ControlUp
A user asked if anyone was using ControlUp's controllers pane to monitor Master/Golden Images for software changes. Triggers can be used to alert when msiexec.exe is detected. The install date cannot be used, but it is roughly equivalent to a WMI query.
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Read the entire article here...
Excluding Machines from the On-Prem Console View in ControlUp
The user asked how to exclude machines from the Machines view in an on-premise console. Following a suggestion from another user, they need to remove permissions on hypervisor level for the service account being used. While this can be done at the cluster level, they wanted to suggest a filter in the Console to make it more practical. They will open a feature request for this. As a workaround, unchecking a box can be done. For more details refer to the article: https://support.controlup.com/docs/en/excluding-a-machine-hypervisors-from-the-monitor?highlight=exclude.
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Read the entire article here...
Error Occurring When Tabbing Through After ControlUp Version 8.8 Upgrade
Since upgrading to version 8.8, certain errors have been occurring randomly on all sites when tabbing through. The error is an Argument Exception with a specific stack trace. It is not clear what the user is tabbing through, though it may be related to session and machine. The Academy can be found at https://cuacademy.controlup.com/
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Read the entire article here...
Troubleshooting a Connection Issue in Instant Clone Pool with ControlUp
Having trouble connecting to an instant clone pool, users discussed a variety of potential causes including a DNS resolve issue, a NetBios name not matching the machine name, and a DNS scavenging issue. Troubleshooting advice included running the Agent diagnostic in the RTC, pinging the PC running the console and from the monitor server, flushing DNS, and looking for information in the log.
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Read the entire article here...
Troubleshooting Monthly Trigger Scheduling with ControlUp Monitor Service Time Outs
A user was having trouble scheduling a trigger to run once a month, with the script running correctly when executed manually. After checking backend data and determining a support ticket was required, the team provided a Monitor log4net file and instructions for creating the log file. It was suggested to look into the trigger timings being in different time zones, and instructions were given for setting the Monitor service time outs. In the end it was discovered that the infrastructure servers had incorrect time zones, which caused the problem. ControlUp Monitor service time out was also optimized. The Monitor service should transition from 'started' to 'running' over time. The issue is now resolved.
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Read the entire article here...