It is important to separate Monitors from Data Collectors in order to avoid competing for resources as well as breaking up extensions into chunks. Many companies opt for 8 Data Collectors, while some run Data Collector on Monitor servers if there is no sizing issue. Further resources concerning Data Collectors can be found at ControlUp's blog article and KB page (https://www.controlup.com/resources/blog/entry/what-is-a-data-collector-and-why-does-it-matter, https://support.controlup.com/docs/controlup-data-collector).
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
How to get the IGEL Device Name vs. the MAC Address with ControlUp Remote DX?
The user asked about how the naming of an IGEL thin client works, as it appears in the COP and in scripts. The network name had not been set, so it appeared differently in UMS and COP, and the scripts gave an error. By setting the Network Name, it should appear consistently across the platform. For more information, please see https://kb.igel.com/endpointmgmt-6.08/en/renaming-igel-os-devices-47711460.html.
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Read the entire article here...
Is the ControlUp “Forecasting” Feature Supported on On-Prem?
A user asked if the "Forecasting" feature for Insights Reports was supported on On-prem infra, specifically for the Host Trends report. They were told that it was not available on-prem, and that there were no plans to add this to IOP at this time.
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Read the entire article here...
Error: “Install .NET FW 4.8 on the target machine” Upgrading ControlUp Monitors
A user was trying to upgrade ControlUp Monitors from 8.7.0.579 but kept getting a message to install .NET FW 4.8 on the target machine. This is a known issue which is fixed either by patching or uninstalling a patch (specifically ms patch kb5011048). Rolling back the upgrade was the current solution, but the user had the current version 4.8 (not 4.8.1) and a clean install worked. The KB article for this issue is: Error when deploying ControlUp Monitor: Install .NET FW 4.8 on the target machine.
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Read the entire article here...
Can I remove\organize\curate the list of ControlUp Script Actions in the right-click context menu?
The user asked about curating the right-click action list in ControlUp - by using a prefix with the company and script name, the scripts can be filtered and found more easily in the Console. Renaming a community script with a prefix may orphan it from future updates. Virtual Expert rules can also be used to organize the columns. The user also mentioned using Site Monitor on a trigger to dump a CSV onto a share.
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Read the entire article here...
How to Determine Device Presence and Last Communication Value in ControlUp Edge DX
A user asked about EdgeDX API, looking for a best Index to use and if an API request should be sent for each device. It was suggested to use the (hidden) _devices index and take inspiration from the Edge UI, which can be accessed by pressing F12. Lastly, using the Get-EdgeDXIndexData with a maxrecord of 10000 was suggested which would retrieve all the records.
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Read the entire article here...
How to use Scoutsbees Shell Extensions to launch applications
The user asked if they can run an application as part of a Scout with Scoutsbees shell extensions. It is possible to run anything on the Custom Hive or Powershell.exe as System. Login Enterprise combined with Azure was suggested for migration testing or a new application, but Shell execution would have to run in the Custom Hive and System context. The user wanted to avoid going through separate teams and departments to use the logon script in Scoutbees.
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Read the entire article here...
How to Include RESCAN DISKS in an SBA Script?
The user asked how to include a RESCAN DISKS command in an SBA script - they suggest adding a couple of lines of code at the end of the script to do this. The code includes a try/catch block and the use of the Out-CUConsole command.
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Read the entire article here...
Accessing Custom “Teams Trends 7days” Insights Report
A user asked for help accessing a custom Insights report "Teams Trends 7days" - they were provided with the full URL to access it both for cloud (https://insights.controlup.com/home/application-trends/) and on-premise (https://insights.domainname.com/teams_trends_7days). Unfortunately, this didn't help and the page comes up blank.
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Read the entire article here...
How to Automate Klling Disconnected Sessions with ControlUp
A new user asked about automating the killing of 100 to 150 disconnected sessions, and was advised to use Script-Based Actions. It was recommended to join the free Administrator course offered by ControlUp to learn more, as well as rechecking out the self-paced recording video piece on the triggers. Additional help in creating a trigger was offered.
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Read the entire article here...