A question was asked about the "Wait at least" feature in ControlUp trigger settings. It was clarified that this feature applies to a specific machine, session, or resource.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Monitor Selection in ControlUp Settings
A user was having trouble selecting a monitor in the Settings - the solution was to add a monitor through the console tree, connect to it, then go back and the monitor should appear. This issue is resolved! Welcome to ControlUp Academy - please keep discussions in a single thread for organization. The user also expressed gratitude for help setting up Landon. Certifications are also available on the Academy platform.
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Read the entire article here...
Using x11vnc for Remote Control on Linux within ControlUp
The use of x11vnc for remote control on Linux devices is discussed. The team members mention that the requirement has always been present and that it is necessary to have outbound communication. The script for x11vnc installation is provided and there is also a link to the documentation.
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Read the entire article here...
Potential Docker Vulnerabilities for IOP and SOP
A member shared a link regarding Docker runc container breakout vulnerabilities and asked if there are any plans to address this for IOP and SOP. The latest versions of SOP and IOP are affected. The member will inform the security department and provide updates.
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Read the entire article here...
Exploring ControlUp’s Built-In Horizon Trigger
A user asked for more information about the built-in Horizon trigger in ControlUp. Another user clarified that it polls metrics related to the health of the Horizon API, which can be found in the Horizon SOAP API Explorer. The trigger has four states and can be found at https://vdc-download.vmware.com/vmwb-repository/dcr-public/3bef9659-5a4d-4d48-a32b-ce82faab6504/9f1e76ea-df1c-47e8-a4a9-bfd7dc671d20/doc/vim25/vim25/Types/th.ConnectionServerHealth.ConnectionServerHealthInfo.html. The original user thanked the others for their help.
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Read the entire article here...
Addressing a Tenable Finding for ControlUp Agent Manager Service at ControlUp
A Tenable finding involving the ControlUp Agent Manager Service was discussed. A new agent manager was built and tested in order to address the issue. A link to the new agent manager was provided, and one member offered to test it out. A user also asked if the permission change was necessary, and the new version of the agent manager showed that the issue was fixed. The agent manager was eventually to be deployed within 24 hours. The Tenable finding was requested to be rerun to confirm if it was resolved.
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Read the entire article here...
Correct Configuration for ControlUp EUC Sync
A user shared a question about the documentation for EUC Sync, noting a discrepancy in the instructions. Other users confirmed and provided further clarification, discussing the use of the cfg file and the importance of setting the parameters correctly before setting up a scheduled trigger. Overall, the conversation provided helpful insights for using EUC Sync with ControlUp.
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Read the entire article here...
Automating Server Reboots for Monitored URLs with Scoutbees and ControlUp API
The discussion revolved around automating the process of rebooting a server that is being monitored using Scoutbees. Various suggestions were made, such as using the API to check alerts on an interval, running a custom hive, and using EdgeDX or RTDX. It was suggested that a user feedback item should be created for this feature. A new version of Scoutbees API was mentioned, which allows for retrieving alerts and writing a script to initiate a server restart based on that. The API can be found at https://api.controlup.com/.
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Building a Sentiment Survey with ControlUp
A user was building a sentiment survey and wanted to target a specific user group in AD. However, the picker did not show the desired group. A feature that allows for saving drafts was also mentioned. The team discussed upcoming updates that would address these concerns and potentially provide early access to the new version. The surveys are delivered through the Edge DX Agent to the endpoint and the listed AD groups are based on users who have logged into the machines. A team member offered to add the user to the beta for Sentiment V2. If interested, the user can send their contact details and tenant information.
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ControlUp Enrich and Intune: A Powerful Pairing for Remote Management
The discussion in the ControlUp Slack channel focused on the ControlUP Enrich browser plugin and its effectiveness in managing Intune devices. The plugin may require some time to build up data, but overall it has been a useful tool in managing devices. However, there have been issues with matching device names between Intune and ControlUP. The group plans to address this issue and continue to advocate for better management tools.
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Read the entire article here...