A user encountered an issue while setting up the DEX environment, where first-time users attempting to login via SAML were receiving a "You don't have permissions to view this page" error until they logged out and back in. This may require a support ticket to resolve, and the user suggests that SAML group memberships should be displayed in the User Settings - Roles list. Another user suggested that this could be a timing issue, as the initial role may not be known until after the first login. The initial issue was not resolved and will be revisited the following day.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Remote Control Issue with Consent Pop Up
Multiple users experienced errors when trying to use remote control to access a device without a logged in user. This may be due to changes that were made, as it used to work in the past. It was suggested that the issue may be related to the user consent pop up. Some users reported getting the same error message when trying to remote in. It was also noted that the issue may be caused by using the 2.13 GA agent or the 2.13 RC on the tenant.
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Read the entire article here...
Understanding Latency in VDI Citrix Environment for Optimal Work Performance
A user asked about the acceptable latency for a VDI Citrix environment, citing resources noting affects on voice calls with latencies as high as 60 ms or 150 ms. Another user noted heavy voice call usage affecting latency lower than 60 ms. Company-specific baselines and tracking are important to determine acceptable latency for a company. The user conducting the test didn't experience discomfort or issues with work while testing in the 200-250 ms latency range. ControlUp Insights may have data available on the use of Unified Comms feature.
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Read the entire article here...
Troubleshooting Edge DX and Netskope CASB
A user asked about Netskope CASB causing Edge DX to show their IP address as a Netskope owned one instead of their actual ISP IP. They found an article about ZScaler needing to be set up to bypass some ControlUp URLs for the real IP to show, and asked if this would likely be the same fix for Netskope. Another user responded saying they had a similar issue with ZScaler and needed to set up a bypass in order to correctly report ISPs. It is likely that EdgeDX is looking at the IP the client is coming in from and showing the Netskope IP. The ZScaler bypass information can be found here: https://support.controlup.com/docs/show-the-real-ip-address-for-devices-using-zscaler-vpn
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Read the entire article here...
Using Edge DX and Flagging Devices in ControlUp
A user had multiple questions about using Edge DX, including whether there is a way to mark a device as stolen or lost and how long an offline device remains in Edge DX before being removed. Another user suggested utilizing the notes field and tagging feature to keep track of the device and potentially create an alert condition for it. The data can also be viewed in the "_devices data index."
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Read the entire article here...
Running EdgeDX in a Non-Persistent VDI/DaaS Deployment – Tips and Troubleshooting.
A user asked a detailed question about running EdgeDX within a non-persistent VDI/DaaS deployment. The discussion covers specific deployment requirements and tips from other users. Troubleshooting steps, including checking the event viewer and using the msiexec command with specific parameters, are also mentioned.
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Read the entire article here...
Troubleshooting Access to ControlUp Reports
A company member received an invite to join a ControlUp instance but received an error upon clicking the invite link. It was clarified that the invite was for the legacy Insights reporting section, which is being deprecated. The best way to access the same information is through the DEX or Solve interfaces. It was suggested to check for permissions under the security policy and reach out to a customer success manager for further assistance.
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Read the entire article here...
Automating ControlUp Agent Installation on Azure Virtual Machines
A user asked if there is a way to automatically install ControlUp agents on Azure virtual machines. There has been discussion about this for specific Citrix environments, but the user was wondering about Azure. Another user shared a guide from the ControlUp knowledge base on deploying the MSI version of the agent. However, it was noted that using the MSI option may not automatically remove a virtual machine from the Console if the agent is uninstalled. In order for the deployment to work from the Console, certain ports may need to be unblocked. A link to the knowledge base article was also provided.
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Read the entire article here...
Managing ControlUp triggers and logging information
A user asked about logging for ControlUp triggers. Other users recommended checking the incidents pane and audit log for information, as well as looking into Windows events for SBA. One user suggested creating a trigger to email when a trigger does not run for easy tracking.
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Read the entire article here...
ControlUp – A Game Changer for Server Migration and Troubleshooting
A user shared how ControlUp has made server migration to new vCenter and network VLANS easier, saving hours of manual work. The tool offers multiple features and visibility into different environments to help resolve issues and prevent finger-pointing. Other users also express their appreciation for ControlUp's handy features such as historical troubleshooting and data analysis.
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Read the entire article here...