A new SIP Agent (2.13.1.3428) has been released with a bug fix for Teams monitoring in VDI sessions, including support for the new MS Teams. A user encountered issues with Teams and SIP, leading them to disable SIP on their Terminalserver and VDI. The ControlUp support team can be contacted for further assistance.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Helpdesk Permissions in ControlUp
A new user inquired about logging for Helpdesk permissions in ControlUp. They are experiencing issues with data collectors communicating with their EUC environment and NetScalers. Other roles, such as ControlUp admins, do not have this issue. The Helpdesk role may not have proper permissions for "Use EUC env" and "Use ADC." A member suggested checking if the Helpdesk role has permission to view the folder containing the data collector. The user found the solution by granting the Helpdesk role access to view the folder. ControlUp has a hybrid environment.
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Read the entire article here...
Troubleshooting Report Column Arrangement in ControlUp
A user inquired about rearranging columns in their reports - it was suggested to move them where they want, save the report, then go back in and rearrange some more before saving again. A call will be logged on Monday for this issue.
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Read the entire article here...
Dashboards and Feedback: A Discussion at ControlUp
Users discussed the use of Dashboards and shared examples. Some reported using it to show the health and availability of Citrix Delivery Groups and infrastructure servers. They also shared that they will be giving feedback to the CU production managers, who take into consideration user suggestions. They also commented on the positive impact of this feedback in the past. The group also mentioned the availability of training at ControlUp Academy.
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Read the entire article here...
How to Identify Users with the New Outlook Feature in ControlUp
A question was asked regarding identifying if a user has enabled the new Outlook feature. Suggestions were made to check for specific policies or user registries in the ControlUp console, and to look for Helpdesk calls requesting its removal. The new integration of Outlook with Teams and Edge was also mentioned as a positive. Resource: https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/outlook-on-the-web/enable-disable-employee-access-new-outlook
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Read the entire article here...
Support Requested for Remote Wipe Feature on Edge DX via UserVoice Post
The ControlUp team is seeking support through UserVoice to add a remote wipe feature to Edge DX. Users are encouraged to review and vote on the post, as increased engagement may improve visibility and the likelihood of consideration from the Development team. Currently, the team uses Intune, but they believe the functionality in Edge DX would be beneficial. The proposed remote wipe feature may uninstall applications and the EdgeDX Agent, unregister the device, remove all user accounts and profiles, and potentially factory reset the OS.
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Read the entire article here...
Enhancements to a Report on ControlUp
Users discuss changes to a report on ControlUp. The report is not useful because it averages data when the computer is not in use. A new format has been implemented using the 95th percentile of the data in streaming data. A link with updated sizing recommendations is shared.
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Read the entire article here...
Installing ControlUp Plugins During a POC
A user asked for help with installing the curdx_windows_citrix plugin alongside the Edge DX client during a POC. Another user provided a helpful link to the ControlUp documentation for remote DX installation and the conversation ended with a positive comment about the helpful nature of the community.
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Read the entire article here...
Troubleshooting Duplicated Devices in ControlUp
A user asked a question about devices appearing as duplicates in ControlUp when reinstalling the agent. A member suggested using the registerwithdevicename option to replace the previous device. The kb documentation and further details on this option can be found at https://controlupcommunity.slack.com/archives/C0467CPGDM4/p1708435315104419.
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Read the entire article here...
Exporting and Importing Users in ControlUp – Tips and Updates
A user asked about how to export users from Solve and add them to app.controlup.com. Another user mentioned that setting up SAML properly eliminates the need for this export. The first user requested a bulk import option and suggested that SAML groups do not work for them. A link was shared for configuring user attributes in the IDP. Another user stated that most customers get help from other departments for this process. A ControlUp team member thanked them for the feedback and mentioned that they will add an option to invite VDI users from the DEX UI.
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Read the entire article here...