A user asked how technicians are onboarded into ControlUp and mentioned concerns about access through DEX and the VDI console. Other users chimed in with suggestions and possible solutions, mentioning changes made in version 9 of ControlUp. A helpful article on SSO groups was also referenced.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Workaround for Issue with Dashboards for Citrix Delivery Groups
A user asked for a workaround for an issue with dashboards for Citrix delivery groups in ControlUp - when tags are used for the delivery groups, it interferes with the ability to track user experience and other metrics. It is confirmed that the tags are on the Citrix side, and there is speculation that this could be a bug related to changes in the Citrix API/SDK. The issue specifically affects the ability to track Failed Connections per hour.
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Read the entire article here...
Forwarding Audit Logs for ControlUp EdgeDX to Centralized Logging Service
A user asked if audit logs for ControlUp EdgeDX can be forwarded to a centralized logging service. Currently, the only way to access them is through the api. Unfortunately, there is no other option at the moment.
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Read the entire article here...
Troubleshooting Adding Roles in ControlUp
A user was having trouble adding new roles in ControlUp and it was suggested to contact Support for assistance. It was also recommended to use a user group instead of a specific user for the role. The owner can be reset by Support if needed.
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Read the entire article here...
Including Template Variables in ControlUp ServiceNow Events
Users discussed how to include template variables such as $(Object), $(FQDN), $(ResourceType), and $(ObjectName) when creating ServiceNow events using the $CUTriggerObject. A suggestion was made to use the RESTful API or an intermediate method like a webhook or event follow-up action. @member confirmed that template variables cannot be used within the script itself, but only in follow-up actions.
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Read the entire article here...
Remediation Options for BSOD Events in ControlUp
The EDGE DX team's work focusing on BSOD events has been impressive, but some users are looking for remediation options. Windows forum responses suggest updating drivers, rebuilding the OS, or replacing the device as common options. The forum can be found at -insert ControlUp URL here-.
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Read the entire article here...
Understanding ControlUp Agent Sessions and Views
A discussion about agent sessions - some users are having trouble understanding the different views and their purpose. One user suggests explaining to select "all" to avoid confusion, while another suggests sharing preset views to prevent modification. The possibility of shared views being locked and read-only is also mentioned.
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Read the entire article here...
Edge users experiencing ControlUp license pop-up.
Some users are experiencing a license-related pop-up in Edge. Closing and reopening the browser seems to resolve it. Chrome users do not seem to be affected.
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Read the entire article here...
Pre-Filling Event Pane Settings for All ControlUp Users
A user asked if it is possible to pre-fill/pre-stage Event Pane settings for all ControlUp users, as it seems to be a user-specific configuration. Some suggestions were to use PowerShell to add filters, but others pointed out that credentials are encrypted by user SID so that may not work. The user also asked if these events filters could be set as a GPO setting. File name: "%appdata%\ControlUp\Configuration\CommonPrivateConfiguration.xml"
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Read the entire article here...
Troubleshooting High Latency Events in ControlUp Network Monitoring
A user asked for help with high latency events on a machine. They have set up traceroutes to monitor the network, but the data doesn't seem to correspond to the displayed value. Another user suggested looking at the device at the time of the spikes and running a continuous ping. It was also mentioned that the traceroutes and pings are only run at set intervals, so some packets may have high latency while others are in a lower range.
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Read the entire article here...