A user asked a question regarding the number of devices with RemotDX for a customer. The number seemed unusually high and the user was advised to open a ticket for further assistance.
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ControlUp One Platform Support & News Resources
This resource hub brings together in-depth blogs, technical walkthroughs, release insights, and practical guidance from across the ControlUp platform. Whether you’re digging into new capabilities, exploring how features work under the hood, or looking for real-world operational context, these resources are designed to help you understand, apply, and get more value from ControlUp in day-to-day IT operations.
Understanding Topology Selection Options in ControlUp
A user asked about documentation for the topology selection options in ControlUp. Another user explained that the first option includes all devices, including those without agents from hypervisors and EUC environments. The second option includes devices with an agent installed, while machines (Horizon) specifically refers to Horizon devices. It was also mentioned that certain settings need to be configured correctly for accurate results when using multiple monitor sites in the environment. No documentation was confirmed to be available.
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New Remote Control Feature for Non-Domain/Corporate Devices and IP Restrictions in ControlUp
There was a discussion about the new Remote Control feature and whether non-Domain/Corporate devices can access it. The new feature is not dependent on Active Directory and only requires the agent to communicate with ControlUp's backend. Some companies may see this as a security risk, but it can be restricted to only allow access from corporate-owned devices by setting up the SAML provider. The required URLs for communication can be found at https://support.controlup.com/docs/agent-outbound-communication#required-urls and more information about remote controlling VDI/DAAS devices can be found at https://support.controlup.com/docs/remote-control-your-vdi-daas-devices. The group also discussed the importance of thoroughly reading and understanding the documentation before asking questions.
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Recreating Automated Reports on ControlUp App
A team member asked for suggestions on how to recreate a specific automated report for session resources from insights.controlup.com on app.controlup.com. Another member pointed out that the report can now be found on solve/dex. Navigation on the solve dashboard was described as "not intuitive".
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Upgrading to ControlUp Version 9: Tips and Considerations
A user asked for information on upgrading to version 9 of ControlUp, specifically any issues or preparations that should be considered. A colleague shared the need to check for occupied port 443 on the Monitor VM and provided a list of new ports and URLs utilized in this version at https://support.controlup.com/docs/90-communication-ports-and-urls.
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How to Select Multiple Pools in ControlUp for Reporting Purposes
Multiple users discussed the possibility of selecting multiple pools in the dropdown menu from the folder structure in the console for reporting purposes. While there is no current solution for this, there is a workaround by organizing pools into separate folders. However, the built-in sync script does not allow for customization of folder mappings, so this may not be a viable solution. There is a feature that allows for custom folder mapping in the Universal Sync script, but it may not work for all situations. Further discussion and resources can be found in the Slack channel.
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Troubleshooting Ivanti Data Configuration in Logon Script
A user asked about the configuration needed to get Ivanti data in the logon script, specifically for the ALD script. Another user suggested reposting in the appropriate channel and tagging experts. The needed configuration involves auditing specific events and enabling logging. A script is available on ControlUp's library for easier troubleshooting. The AppSense-related logs can be analyzed using EMMon. EMMon can be found in the suite download at https://www.controlup.com/script-library-posts/ivanti-environment-manager-logging-enable/
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Troubleshooting Data Issues on ControlUp’s App Control Platform
ControlUp recently migrated to app.controlup.com and there were some issues with data not being received for certain reports under "Application Usage". It was determined that the team has not done any network modifications for the specific URL mentioned in the issue. It was suggested to check the communication ports and add them to the allow list. There was some confusion about whether the new data pipeline runs concurrently with the old method, but it was clarified that data will continue to be received via the old method until the new reports are completely migrated. The ControlUp source can provide more information. Any issues with app statistics can be directed to support@controlup.com.
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Accessing Historical Reports for Specific VDIs in DEX
A user expressed frustration with the inability to view historical reports for a specific VDI within DEX. Other users suggested that this issue is being addressed in future versions, and in the meantime, they can access the reports by selecting the machine and downloading the report through a small icon above the table.
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Troubleshooting Access for ControlUp Academy with SAML
A user had issues with using ControlUp Academy configured with SAML and being able to access their account. Support suggests using previous username and password to change the default group for SAML login, and if issues persist, to contact support to reset SAML. In response, a question was raised about SAML automatically assigning admin rights if the email address is the same, to which support replied in the affirmative.
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