A member asked about the referencing in two items on the feature list of ControlUp's website. These items are related to CPU priority and memory allocation session state triggers, which can automatically increase CPU priority if a process exceeds a certain threshold.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
Understanding Edge DX Agent’s Location Data Accuracy and Privacy Concerns for ControlUp Users
Location data from Edge DX agent seems to be inconsistent, with devices reporting in different locations than their physical location. It was suggested that the agent uses the WAN IP, provided by the ISP, which can be inaccurate. Some users suggest enabling location services on the endpoint for more accurate data. However, there may be privacy concerns with this feature. ControlUp's support site provides information on how to customize locations based on IP ranges.
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Troubleshooting Device Score Beta in ControlUp Dashboard
The Device Score Beta on the dashboard shows a different score than the device view, possibly due to different time intervals. The drill down dynamically determines the interval while the dashboard is based on the latest 1 minute interval data point. It was suggested that the issue may be due to different raw data points in a single time window and the drill down not taking logon duration into consideration. The PM for this feature is aware of the issue.
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Creating a Custom Report in ControlUp: Tips and Suggestions
A user asked if the Slack discussion was the best place to ask a question about creating a specific custom report, and received responses recommending using APIs or a PowerShell script. Another user mentioned the option to use filters and add more filters for columns not displayed in the report. However, the issue of fully patched machines not showing in the index was also noted. It was suggested to explore other options.
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Custom Report Creation in ControlUp Dex
A user asked where the option is in Dex to create a new custom report, possibly for Edge DX. Another user, noting the change in settings, confirms there is no longer a separate custom reports option. This feature can now be found in the same way as in Solve.
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Tracking Blue Screen Events in ControlUp
A user asked if it is possible to see when the blue screens appeared on the "Top Devices with Blue Screen Events" report in ControlUp. Another user suggested checking the Power and Session Events report, which includes a search function for device name and "BSOD" event type. A screenshot provided shows 4 events, but some may be duplicated. The recent Agent beta allows for capturing blue screens using WER files. A user suggested adding the information on when the blue screens occurred as a hover feature in the "Top Devices with Blue Screen Events" report. ControlUp will consider this suggestion.
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Discussing Data Retrieval from Custom Data Indexes at ControlUp
The conversation on Slack revolved around pulling data from custom data indexes via API. It was revealed that while there are 7 indexes with varying numbers of items, only 10,000 rows can be queried from each one. This is because EdgeDX expects filtering and aggregation to be done on the tenant side rather than the client side. The logic behind data retention was also brought up, with the max amount of data being 30 days. The discussion ended with the advice to query the collapsed index for more recent data. The full conversation can be found at https://controlup.slack.com/archives/CAZ3VBF6B/p1617709089046900.
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ControlUp Logs and Syslog Functionality for Edge DX Users.
A user asked about Syslog functionality for ControlUp logs on their SIEM tool, as they are exclusive users of Edge DX. Another user suggested using API's to extract logs, and mentioned the use of a cloud-hosted Splunk. They also discussed Windows event logs on endpoints, with event IDs for remote control/shadow and shell sessions. Mac logs are kept separately, and can be accessed through a specific command. An event staffer confirmed the information.
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Accessing “Access Control” in ControlUp Edge DX
An admin asked how to give themselves access to the "Access Control" under Configuration in Edge DX. Access permissions have been moved to the URL app.controlup.com. A screenshot was provided.
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How Long is Data Retention for ControlUp Edge DX Reports?
A user asked about the data retention timeframe for Edge DX Installed Applications reports. The contractual answer is 1 month, but it was suggested that information may not always be true as it depends on the type of data being reported. Installed applications data shows all apps seen in the registry, and should go back to the first app ever installed on the device. It's recommended to download the report monthly and run any additional reports as needed.
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Read the entire article here...