A team member asked for an explanation on how ControlUp tool triggers windows event logs such as Errors, Hangs, and Freezes. They also asked for recommended solutions. Another member shared that all winevt log information can be found on ControlUp, which can be filtered down by specific errors to see expanded details. To determine impact on users, troubleshooting and testing may need to be done. The application performance dashboard is recommended for this purpose.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Missing Installed Apps in ControlUp for Windows Devices
A user was having trouble with a Windows device not reporting any installed apps. Another user suggested using the built-in Powershell script to collect this information, which can be found at C:\ProgramData\Avacee\sip_agent\scripts. It runs once a day, but can also be added as an action and run on demand. The necessary details should not be changed in the script.
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Read the entire article here...
Stay Ahead with Enhanced Agent Version Reporting in ControlUp for Desktops
As ControlUp for Desktops continues to evolve with new features and monthly enhancements, staying current with agent versions is more important than ever.
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Read the entire article here...
New Report and Plans for Linux Integration Announced by ControlUp Team
The ControlUp team announced the availability of a new report and mentioned their plans to add Linux (specifically IGEL and Stratodesk) to the platform. They are working on a stable delivery for Linux and will then add it to the report. Currently, Linux devices controlled by the vendor will not show on CU but once the team has a solution, they will appear on the report. The report can be found at https://support.controlup.com/docs/agent-version-report
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Read the entire article here...
Troubleshooting Consistent Processes in ControlUp
A user has noticed a process running consistently throughout the day and has created some antivirus exclusions. Another user asks if there are many actions running on the devices through ControlUp. The first user says they do not use scripts from ControlUp. No update has been received yet from a support case.
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Read the entire article here...
Configuring ControlUp to Send Logs to On-Prem QRadar using API
A user asked about configuring ControlUp to send logs to an on-prem QRadar using an API. Another user provided the API endpoint and praised ControlUp's developers. The API endpoint can be found at https://api.controlup.io/reference/orgauditlogpubliccontroller_getall
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Read the entire article here...
Exciting New Feature for ControlUp Users: Bulk Selection of Alerts with Ability to Set Severity in Bulk
Two members complimented a new feature bulk selection of alerts. One member requested the ability to set severity for multiple alerts at once. This would save time for those with over 90 alerts set up.
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Read the entire article here...
Deploying ControlUp Agent via Console
A user asked about deploying ControlUp agent via console. It was clarified that while the agent manager has .net embedded, the agent itself does not. A separate deployment is needed.
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Read the entire article here...
Connecting Machines in a File with ControlUp Real Time DX
A user wondered if Real Time DX can connect to a list of machines in a file. Another user clarified that while this feature is not currently available, it is possible to add devices to the console through a CSV file and deploy the agent.
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Read the entire article here...
DEX Script Output in ControlUp
A user started a POC for CU for Desktops and asked if there is a place for DEX to store script output in order to troubleshoot errors. Another user advised using SIP EVENT BEGINS/ENDS to capture the output and noted that enhancements are planned. They also mentioned that script failures are logged in the system events. The specific support page URL is provided.
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Read the entire article here...