A user asked about a report to see how many systems were up during a period of time. The user was informed it can be found in the Sessions Count under Insights & Solve, including computers count for connected machines.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Issues Adding Citrix Cloud Connection with ControlUp 8.7
A user reported they were unable to add a Citrix cloud connection to ControlUp 8.7 - the shared credentials needed were only present in the console where the connection was initially added. Suggestions of renaming AppData, clearing cache, and checking for a network/proxy/AV issue were made. The user was ultimately advised to submit a ticket to ControlUp's support at support@controlup.com.
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Read the entire article here...
Can $(username) be Used as a Variable for Windows Event Alert Templates?
A user asked if $(username) could be used as a variable in an alert template for Windows events. This is not possible, but the value can be seen in the Incident pane if the variable is included in the trigger criteria. This was confirmed with testing. The Template variables can be found in Google Sheets.
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Read the entire article here...
Clarifying ControlUp Edge DX and Remote DX Use Cases
Paul asked for clarification between ControlUp Edge DX and Remote DX and their use cases. EdgeDX is a standalone agent and RemoteDX is a plugin to Citrix Workspace/Horizon Client. Paul wants to get data from sessions, and tested with Mac, where EdgeDX data was visible but not data was visible in session views. RemoteDX was installed but did not show data in the session view. Further testing and a ticket may be necessary. More information on the Virtual Channel configuration can be found at https://support.controlup.com/docs/remote-dx-known-issues.
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How to Zoom Out to a Host in ControlUp Console
A user asked about zooming out to a host computer from a VDI on ControlUp Console. The best option is to use Solve, but the feature is missing in Console and won't be added. The user was suggested to talk to a CSM about enabling Solve.
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Read the entire article here...
Investigating Delays for Dedicated Citrix MCS VDI
A user reported that all applications on their dedicated Citrix MCS VDI, which has 6xCPU and 64GB RAM for running Bloomberg and other heavy apps, have experienced delay, including mouse delays. It was suggested to check the latency Last metric in the RT console, or the latency metrics via the Session Details report in Insights. RemoteDX and Scoutbees were also mentioned as useful tools to check the endpoints network conditions and latency to the backend servers. A temporary license had been applied for to test these products.
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Read the entire article here...
Retention of Logged Events in ControlUp Management Console
In the ControlUp Management Console, events are logged for a default period of 60 minutes; this data is stored in-memory and reset when the console is reopened. For searching and analysing Windows Event from the past 14 days, the Incidents pane can be used. To access older events, community incident triggers should be disabled.
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Read the entire article here...
Troubleshooting Error “Install .NET FW 4.8 on the target machine” with ControlUp
A user encountered the error "Install .NET FW 4.8 on the target machine" and found it was due to a conflict between 8.7 and 8.8. The user needed to remove some .NET patches and run the console with an admin account on the monitor server. After upgrading the agent, the error was resolved. There was also an issue with scripts, which was fixed after upgrading the agent. It was mentioned that the 8.7 Realtime console was liked.
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How to set a ControlUp Trigger with multiple schedules?
Users discussed finding a clean way to set a trigger with multiple schedules for monitoring Horizon services. It was suggested to use a PowerShell script with IF logic for this. To prevent getting emails when the server closes for patching, a maintenance window could be set, with a different action taken if the service is down for more than 30 minutes. ControlUp's Realtime DX can be used to set a custom schedule. An example script was provided, which requires the user to edit it with the event IDs they want to monitor for and any services to be excluded. This thread can be added to the FAQ page.
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Update Error “ControlUp Upgrade – Blocked user”
When attempting to update to 8.7, a user encountered an error. It was suggested they open a ticket with Support to have the issue verified over the back-end, as it requires a back-end change and the original account which first set up ControlUp needs to be taken into consideration.
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Read the entire article here...