ControlUp users were discussing how to determine failed logins for the Logon Duration Report, and the root cause of the issue: the Antivirus product scanning thousands of files stored in the Roaming profile. The current FSLogix release was mentioned to be 'trash', while UPM has been known to work better with one issue. Citrix has been asked to incorporate a work-around in a future UPM release to solve the issue.
Read the entire article here...
ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Investigating Unexpected Alert Triggers in ControlUp
A problem occurred when seemingly unrelated events caused the trigger monitoring the lab's pools to be reset and send off alerts. It seems to have been caused by a logged-out and then logged-back-in monitor service account. It is being investigated if something else forced the logout or if it is expected behaviour. To stop alerts from firing when the account signs back in, it is suggested to uncheck the "Include folders that were just discovered" checkbox. As the monitors use an in-ram database, if restarted the previous states are not remembered.
Read the entire article here...
Read the entire article here...
How to Edit “Shared Credentials” in Folder Selection in ControlUp Real-Time DX
A user asked why they cannot edit the "Shared Credentials" security option on a folder selection. They are not the Roles manager, and another user could edit it. The other user mentioned Agents don't use shared credentials, and typically you don't allow the shared creds globally. There is worry for giving EUC team rights to the servers and VDI workstations in the same hypervisor cluster, and the suggestion was giving read-only permission in the console only without granting the "Run Host Actions".
Read the entire article here...
Read the entire article here...
What does “could not find suitable connection credentials” error mean in ControlUp Real-Time DX?
A user encountered error "could not find suitable connection credentials" in VMware and questioned whether anyone knew why. It was found that the issue was resolved with the use of local and shared credentials, and it was suggested that the user should monitor what happens when the monitors get rebooted.
Read the entire article here...
Read the entire article here...
How to create a ControlUp Custom Dashboard focused on User Experience Metrics
Customers have asked for dashboard metrics related to user experience (such as Remote DX data) but the available metrics are limited to session level metrics or folder-level aggregated values. This has been noted and discussed with ControlUp, and users are waiting for updates. ControlUp Academy can be found at https://cuacademy.controlup.com/.
Read the entire article here...
Read the entire article here...
When do Backup Files get zipped and moved to the Backup folder in ControlUp Real-Timne DX?
A user wanted to know when Backupfiles are zipped and moved to the Backup folder. They were told this can be set within the monitor settings. Title: How to Manage Backupfiles?
Read the entire article here...
Read the entire article here...
Help with hung User Sessions in EUC Platforms on ControlUp Real-Time DX
This EUC discussion explored solutions to an issue where user's sessions are hung and don't want to reconnect. ControlUp's Invoke-cuquery can be used to figure out where a user has sessions, and a registry key value can be used to log them off - though this process must be done remotely. Alternately, there may be solutions available through the EUC platform. When sessions don't disconnect, this is usually due to antivirus, onedrive, or any systray tool - the best solution is to add these to the LogoffCheckSysModules registry value.
Read the entire article here...
Read the entire article here...
Making Machine Names Clickable in Custom Reports in ControlUp Real-Tine DX
A custom report was requested to make the machine names clickable, where the Device IDs can be pulled up and added into the URL. Product Owner @member was challenged with getting the Device IDs via a script and adding it to the report. This feature request was met with enthusiasm and it was suggested to use the Device ID found in the Registry. https://tenant.sip.controlup.com/device/#DeviceID#
Read the entire article here...
Read the entire article here...
Error: “No DNS entries exist for host” on ControlUp Console
A DNS error was reported on the Console and NSLookup was failing but the Agent status in the Monitor was fine. It was suggested to check the Data Sources tab in the Monitor to see when it first connected to the device, to see if there was an earlier time when there was a DNS entry. The issue was resolved later.
Read the entire article here...
Read the entire article here...
Troubleshooting Horizon Maintenance Mode Status Display in Real-Time DX
The user asked if the Real-Time DX should show machines with their Horizon Maintenance Mode Status for easy filtering, but the column didn't reflect a state change as expected. The RT console must be connected to the Horizon Connection Brokers API in order to display this information - this was confirmed by two other users, who had both made the same mistake previously. The link for integration can be found at https://support.controlup.com/docs/horizon-integration.
Read the entire article here...
Read the entire article here...