The team discussed how to send an informational email alert when an event is triggered within the ControlUp folder. Different members offered their expertise and suggestions, including using the ControlUp Academy, creating a Windows Event Trigger, and incorporating a PowerShell script to format the email's body. Ultimately, the team concluded that ControlUp does not allow triggering actions based on informational events, but recommendations were made to run a scheduled trigger or use task scheduler to execute the script at regular intervals.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
How to Export DEX Audit Logs with ControlUp’s API
A user asked about exporting DEX Audit Logs and was directed to use API's to convert the data to any format desired, such as Excel. A link to the relevant API reference was also provided.
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Read the entire article here...
Understanding the “Public DNS Name” Setting in ControlUp Monitor
A user asked for clarification on the purpose of "Public DNS Name" in the monitor settings. Another user explained that this parameter is used for deploying a monitor using powershell, particularly for monitors in Azure or AWS. A ControlUp support documentation link was provided for more information. This setting is used to specify the address on which the monitor exposes port 443 for outbound agent connections.
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Read the entire article here...
Finding the Right Dashboard for Monitoring with ControlUp
The ControlUp team discussed dashboard options for monitoring machines and identifying ones that need attention, with a suggestion to use PowerBI. It was noted that data can be exported using the streaming API and instructions for this can be found at https://api.controlup.io/reference/how-to-create-api-keys.
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Read the entire article here...
Troubleshooting AD connections on ControlUp Academy
A user was having trouble restoring AD connections and an endless list of credentials on ControlUp Academy. Others chimed in with suggestions, including ensuring the console was closed while replacing the CommonPrivateConfiguration.xml file. Eventually, the user found an old backup that worked.
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Read the entire article here...
Troubleshooting Unmanaged AVD Session Hosts in ControlUp Console
A user asked for assistance in managing Azure Virtual Desktop session hosts in the ControlUp console. They have installed the ControlUP monitor and agent on a virtual machine in Azure, but the status remains unmanaged for the AVD session hosts. Other Azure metrics are visible. A suggestion was made to test communication on port 40705 and to use the "install-cuagent" cmdlet with a dex api key for self-registration. Helpful links and instructions were provided.
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Read the entire article here...
Trouble with ControlUp Trigger Resolved.
A user reported an issue with a trigger they created for ControlUp monitoring. After some troubleshooting with the team, it was determined that the incident reporting on the monitor had been exceeded - support had fixed the issue and everything was now working correctly.
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Read the entire article here...
Issues with Two Monitors Cycling after Upgrading to 9.0.5
A user opened a ticket but also asked for help in the Slack channel. They are having issues with two monitors cycling through connecting, logging in, and disconnecting after upgrading to 9.0.5. They have tried to run a network test and send a log, but did not find any issues. A link to the support article on creating monitor logs with Log4net was provided. The log file path for version 9.0.5 was also shared.
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Read the entire article here...
Managing Branch Mappings with ControlUp PowerShell Module
ControlUp members discussed the possibility of managing branch mappings through PowerShell. The current option is importing a CSV, but @member mentioned that the company is working on a way to update configurations through the ControlUp.Automation SDK. This should allow for retrieving, adding, and removing branch mappings, as well as setting a default value for unknown IPs. The upcoming PowerShell module is expected to improve scalability and performance.
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Read the entire article here...
Troubleshooting the “Client Public IP” Column in ControlUp
A user asked about the "Client Public IP" column being blank and why this may be the case. Another user suggested it may be because RemoteDx is not deployed on those clients, as the plugin is required for this feature. The user confirms RemoteDx is not currently deployed. The discussion did not mention where the documentation for this feature can be found.
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Read the entire article here...