Widget Wednesday #13 highlights ControlUp dashboard updates, including automated Microsoft Copilot readiness insights, improved crash visibility, and a new Windows Boot Certificate Migration dashboard with remediation capabilities.
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ControlUp Scripts & Triggers Training & Support Archives
ControlUp Script and Trigger training and support-related archives from inside the ControlUp Community on Slack.
Creating ServiceNow tickets with correct device name in workflow
The discussion about how to include the device name in a ServiceNow ticket created by a workflow includes a tip to add the device name to the New Incident description as a variable. There is also a Zoom call for further assistance and a request for an update once the alert fires again.
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Read the entire article here...
Writing Events to System Events Log with Custom SecureDX Scripts in ControlUp
A user asked about writing events to the system events log using custom issue scan/remediation scripts in SecureDX. Another user confirmed that the same formatting used for normal scripts should work. However, it was noted that missing options in the CU4C scripts may prevent this from working.
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Read the entire article here...
Understanding the use of Invoke-CUQuery -Table in ControlUp
A user asked about using Invoke-CUQuery -Table and sIPAddresses to enrich alerts for ControlUp. They got it to work using individual quotes for each field. The discussion can be found at https://support.controlup.com/v1/docs/monitor-cluster-powershell-fields-by-table#computers.
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Read the entire article here...
Adding Triggers for Multiple Drives in ControlUp
A user asked for suggestions on how to add a trigger for the D drive, on top of an existing one for the C drive. There is a way to do so by creating an advanced trigger for the logical disk category and using "D:\" as the disk name criterion. One user initially had trouble finding the option, but realized they had selected the wrong Record Type. The solution was found in the end.
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Read the entire article here...
Logon Timeout Trigger Absent in ControlUp Version 9.1.5.426
A user asked about the absence of "Logon Timeout" in the list of trigger options for Citrix connection failures in ControlUp version 9.1.5.426. Another user suggested that it may be the same as "Connection Timeout," but the first user clarified that they are different failures. A third user asked for ways to reproduce logon timeout connection failures for data analysis purposes. It was mentioned that while there is no easy way to reproduce them, they periodically occur in their deployment.
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Read the entire article here...
Managing Applications in ControlUp Widgets
Users were discussing how to exclude applications from a widget in ControlUp. One user suggested using a script for macOS, Windows, and Linux to write to a custom index, while another mentioned a new datasource on the roadmap. @member provided a link to a Script Pack that could help with reporting on processes.
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Read the entire article here...
Configuring Triggers in ControlUp
A discussion about configuring triggers in ControlUp. A user asks about the interval of a low disk space trigger, and it is clarified that the trigger will only fire again when the threshold is breached again. It is confirmed that if space is cleared and then falls below the threshold again, it will trigger a new alert. It is suggested to duplicate the trigger and adjust the value, or use a scheduled trigger for more customized functionality.
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Where to Discuss ControlUp API Functionality?
The team discussed the best place to have a conversation about the CU API functionality - some suggested the automation and alerting or Scripts channels, others said it should go in the product channels depending on the specific API. Some thought it should be in the scripts channel, while others thought it would make more sense in the product channel. The importance of having a clear and easy-to-reference location for discussions on the API was emphasized. Some members pointed out that as more customers and partners begin using the API, there may be a greater need for a dedicated channel in the future.
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Read the entire article here...
Uninstalling ControlUp Agent with a Script
A team member requested a script to uninstall the ControlUp agent without interrupting the user's session and without the need for a reboot. Another member shared a script and a ControlUp support page for guidance. The script can be found at https://support.controlup.com/docs/i-can-t-remove-the-controlup-agent-msi-installed
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Read the entire article here...