A user asked about a key to translate the "trigger" values for scripts returned via the edgeDX API. Another user mentioned they have the information and will share it. The answer is found through the use of Github Copilot and AI.
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ControlUp Scripts & Triggers Training & Support Archives
ControlUp Script and Trigger training and support-related archives from inside the ControlUp Community on Slack.
Finding Solutions for Password Management in ControlUp
A discussion took place on using a PAM product and Edge DX together, with one user mentioning issues with copying and pasting passwords at login and UAC prompts in ControlUp. Another user suggested checking browser clipboard settings, and it was also noted that this issue is a backlog item under review by ControlUp. A UserVoice request was shared for tracking purposes. It was also discussed that using LAPs and an Elevated Cmd session may be potential workarounds. Lastly, an AutoHotKey script was mentioned as a possible solution for a better experience for techs. The cited link can be found at https://support.controlup.com/docs/submit-and-vote-on-feature-requests
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Read the entire article here...
Troubleshooting DEX Metrics for Horizon Environments on ControlUp
A user is experiencing an issue with ControlUp's DEX feature, as it is showing 150+ billion total horizon machines. They ask for insights on where this number is being pulled from and mention potential issues with recent upgrades. Another user suggests checking the HZ Machines metric on the root level to troubleshoot. The conversation then shifts to a discussion about scripts to grab the numMachines from VMware.Hv.DesktopSummaryData.
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Read the entire article here...
Troubleshooting Secure DX Install Issues on a Windows Desktop
A user needed help troubleshooting an issue with the Secure DX not installing on a Windows desktop. Another user suggested checking the Device Events tab in Edge DX for any issues running the script. After investigating, the user found an error stating that the Remote Server was unavailable with a code of 503, despite the device being online and pinging.
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Read the entire article here...
Creating a Trigger to Analyze Process Starts
A user asked about creating a trigger that would analyze the starts of defined processes, count them, and then execute a script if the count is higher than 1. Another question was posed about using a PowerShell script for this purpose. A suggestion was made to use the cmdlet (get-process -name processname).count to schedule a trigger and respond to it.
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Read the entire article here...
Troubleshooting a New ControlUp Installation
Several ControlUp users discussed a new installation of ControlUp at a customer's location, specifically running into issues with Insights and containers not being started. Suggestions were made to try a manual install and to open a support ticket. Another user shared their positive experience with a different version of ControlUp. The issues were eventually resolved.
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Read the entire article here...
Troubleshooting Windows Endpoints Reporting to DEX
Users discussed troubleshooting for a Windows endpoint that is reporting to DEX but not allowing remote access or remote shell. Suggestions included checking the event log, running system scripts, and refreshing the shell window. One member shared having a similar issue with a terminal, resolving it by refreshing the shell window.
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Read the entire article here...
How to Monitor Disk Space in ControlUp and SQL
It was discussed that it is possible to create a trigger for logical disks to monitor disk space for ControlUp and SQL products. This trigger can also cover physical devices and can be set for a percentage or a specific free space amount. It was advised to use the incident pane to keep track of when the trigger is fired.
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Read the entire article here...
Troubleshooting Pagerduty Integration in Scoutbees
A user shared their experience trying to set up a Pagerduty integration in Scoutbees. They mention encountering difficulties as Pagerduty's webhook is considered more of a REST API call instead of following the "webhook standard." However, it is possible that Pagerduty has updated this. A workaround suggested is to use Pagerduty's email integration. URL mentioned: https://buttercms.com/blog/webhook-vs-api-whats-the-difference/
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Read the entire article here...
Creating a Disk Usage Alert in ControlUp using Internal Indices
A user asked for assistance in creating an alert based on disk usage, referencing specific variables found in the data index "_devices". Another user provided guidance on how to access the necessary information through this hidden index and offered the column "osdisk_configuration_freespace_all" as a potential indicator.
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Read the entire article here...