A user asked about the availability of remediation for certain devices and wondered if it was due to updates from ControlUp. It was clarified that remediation will only be available if there is either a pre-made remediation in the ControlUp catalog or if a custom issue has been added to an out of box scan without a catalog remediation. The blog posts https://www.controlup.com/resources/blog/enhance-endpoint-security-with-custom-issues-and-os-patching/ and https://www.controlup.com/resources/blog/expand-endpoint-security-use-cases-with-secure-dx-custom-issues/ provide more information on custom issues and their benefits for endpoint security.
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ControlUp for Compliance (Secure DX)
ControlUp for Compliance (Secure DX) training and support-related archives from inside the ControlUp Community on Slack.
Experiences with Using SecureDX for Golden Image Patching in VDI
Users discussed their experiences with using SecureDX to patch golden images in VDI, including issues with scans and remediation. Suggestions were given to check logs and potentially disable the CDN. A newly released version of SecureDX may have fixed the issues. Using manual deployments or quick uninstall/reinstall of the agent was suggested.
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Read the entire article here...
Troubleshooting Edge DX Conflicts in ControlUp
After cloning a VM but forgetting to remove Edge DX, a user faced conflicts and duplications between Edge and Secure DX. They tried clearing folders and reinstalling, but ultimately resolved the issue by uninstalling, deleting folders, and using the REGISTERWITHNAME=1 switch. The ControlUp Community offers a guide on this process for non-persistent VDI images. After multiple tries, the issue was resolved by deleting from the console, uninstalling locally, and deleting the program data folder. The user noted relief as the issue was finally resolved.
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Read the entire article here...
Troubleshooting Secure DX Install Issues on a Windows Desktop
A user needed help troubleshooting an issue with the Secure DX not installing on a Windows desktop. Another user suggested checking the Device Events tab in Edge DX for any issues running the script. After investigating, the user found an error stating that the Remote Server was unavailable with a code of 503, despite the device being online and pinging.
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Read the entire article here...
How to Fix the Missing Option to Create New SecureDX Scripts in ControlUp
Users reported that the option to create a new SecureDX Script for custom issues is no longer available. It was suggested to check if the option is still enabled, which turned out to be the case. The issue was resolved by re-checking the setting.
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Read the entire article here...
Troubleshooting Network Communication Issues in ControlUp 9.0
A user encountered an error related to network communication after upgrading to version 9.0. They were asked to specify their region and test various components, including Real-Time DX, Agent Outbound, and Scoutbees. Additionally, they were informed that agents will try to reach out to cu-agents-cpa.controlup.com in order to retrieve a Personal Access Token for communication with ControlUp Monitors.
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Read the entire article here...
ControlUp Community Meetup #9 – Tech Expert Panel Q&A – Ask Us Anything – Recording Available Now!
We are happy to announce that our recent ControlUp Community Technical Meetup recording is now available! The session featured a fantastic panel of experts, Simon Townsend, Eugene Kalayev, and Samuel Legrand, who answered many great questions from our audience.
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Read the entire article here...
Troubleshooting srmagent.exe crashes on ControlUp Employees tab
At 9am and 10am, there were many application crashes caused by srmagent.exe. Some suggestions were given on how to troubleshoot or find the root cause, such as checking the event log or secure dx logs. If it happens again, it was suggested to open a ticket and send a dmp file for analysis.
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Read the entire article here...
Automating Chrome Updates in ControlUp
A user sought help with setting up an alert in ControlUp to automate Chrome updates using the "= is" method, but was advised to use "contains" instead for non-numeric values. Another user suggested using securedx for a more efficient solution. Some users preferred using securedx for tracking and remediation purposes. No links were mentioned in the discussion.
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Read the entire article here...
Troubleshooting BeyondCompare and SecureDX
A user had an issue with SecureDX showing an older version of BeyondCompare installed, even though they had the newest version according to Add/Remove programs in Control Panel. After investigating, it was discovered that BeyondCompare does not do upgrades for major versions, so the old version needed to be manually uninstalled. A link to the Scooter Knowledge Base was provided for more information. SecureDX has been useful for keeping third-party software updated on their network.
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Read the entire article here...