ControlUp users discussed the lingering appearance of FortiClient on CU4C reports despite its removal from all devices. It was suggested to remove the software from the template scope in order for it to no longer appear in future reports. It was also advised to check for any leftover folders or files that may have caused the detection. To exclude it from scan reports, it should only be removed from the template.
Read the entire ‘Removing Uninstalled Apps from ControlUp Reports’ thread below:
We used to use FortiClient but switched to a different security endpoint software about a month ago. CU4C still shows the app needs an update and it was scanned on 131 devices when we’ve removed the software from all our PCs. Is there a default amount of time an application is displayed in CU4C even after it has been removed from the PC?
If you remove it from the template scope, it will no longer appear in the reports after the next scan.
It’s also possible that the removal wasn’t completely clean and that some folders or files were left behind, which could cause the agent to still detect it as installed. The CU4C logs would confirm whether that’s the case.
However, to have it excluded from scan reports going forward, you should only need to remove it from the template.
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