A user asked what the Device>Controls column does, and others suggested it shows installed but disabled antivirus and deployment products. The user was unsure if Secure DX was accurately displaying the status of Carbon Black. Other users suggested checking services and data being pulled from the device, and to contact support if necessary. Screenshots were shared.
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ControlUp for Compliance (Secure DX)
ControlUp for Compliance (Secure DX) training and support-related archives from inside the ControlUp Community on Slack.
Trouble Updating Skype with SecureDX – How to Find Skype on PC?
A user is having trouble finding Skype on their PC when trying to update it using SecureDX. Other users suggested searching for lync.exe or skype in the C drive, but there were no executable files found. It is possible that the UWP version of Skype is causing the issue.
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Read the entire article here...
How to Snooze or Hide Items in ControlUp
A user asked if there is a way to "snooze" or hide certain items in ControlUp. Another user responded that it can be easily done by not selecting them in the scanning template. They also mentioned that Sentinel One can be chosen for compliance check.
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Read the entire article here...
Troubleshooting Scheduled Scans on ControlUp
A user was having trouble running a scheduled scan for a specific device on ControlUp. Another user suggested checking if the last connection was successful and found that the VMware Tools update had failed. Upon installing and rebooting the tools, the scan was able to successfully run.
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Read the entire article here...
Troubleshooting Failed Remediations in ControlUp
Users discussed how to locate more information about failed remediations. It was suggested to enable logs on assigned devices for further details. Some users noted that remediations had failed but there was no logs folder, which was resolved by enabling logs in the Secure DX Agent. It was recommended to create a tag on Edge DX and assign it to relevant devices to apply the log.
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Read the entire article here...
Discussion on Virus Detection in ControlUp Folder
A user shared their findings on the ControlUp folder - it looks like after 5 days, eicar was no longer detected as a virus. The user did not know what a bloom filter was, so they sent the logs to a defender expert. After researching, they became more confused and someone joked about flowers.
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Read the entire article here...
Source of Secure DX Patches Explained – ControlUp or Vendor?
There was a question about the source of patches when Secure DX deploys them - whether they come from ControlUp's repository or the app vendor. It was mentioned that it could also be a combination of ControlUp and the vendor. Since last week, patches can also be pulled directly from ControlUp. It was suggested to check the release notes for updates and a list for allowing access to the CDN was shared. A user confirmed that they had already enabled access to the CDN and found it to work well.
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Read the entire article here...
Consistency in ControlUp DEX UI
A user suggests a more consistent UI in ControlUp's DEX, such as using consistent terms and bread crumbs for device navigation. Another user clarifies the difference between devices and details in each product. A screenshot comparison is shared.
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Read the entire article here...
Integrating Azure Secure Score into Secure DX – A Discussion on Tracking Progress
A discussion took place regarding integrating the azure secure score into secure DX to track progress and justify its use. The suggested idea would include a dashboard with a user's security score and statistics for comparison with other customers. More details can be found in the discussion thread.
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Read the entire article here...
SecureDX and the Detection of Stolen Citrix Session Cookies
A discussion was had about the possibility of using SecureDX to kill Citrix sessions that showed indicators of being accessed through stolen Netscaler cookies. The group explored different potential solutions, including Citrix Security Analytics and potential AI-based solutions being looked into by ControlUp in the future. They also discussed the potential of using the ControlUp client to detect and flag unauthorized access. No clear solution was found, but the potential for future developments in this area was identified.
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Read the entire article here...