A question was asked about whether ControlUp has an online repository for agents to access files over the internet. The team clarified that they do not offer such a service, but suggested reposting in the #controlup-secure-dx channel for further discussion. It was also mentioned that a solution using Azure CDN has been found. The user hopes that EdgeDX and SecureDX can communicate in the future.
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ControlUp for Compliance (Secure DX)
ControlUp for Compliance (Secure DX) training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting SecureDX Agent Installation
There was an issue with the installation of the SecureDX agent due to an unsigned PowerShell script. The customer did not want to change the ExecutionPolicy and the team was unable to find any documentation on the topic. The agent is installed through a script added to the edge dx script list, which will not work if blocked.
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Understanding SecureDX Issues and Managing Security Control Scans
A user noticed that the SecureDX Issues page has been updated to include new apps, including Carbon Black. However, the page shows that Carbon Black is unavailable and the user is unsure how to edit the apps or why they are not being detected. Others chimed in to explain that security controls can be checked through scans or device inventory, and the unavailable status means there is no built-in remediation for the app. It was suggested to disable the unnecessary controls in the template to avoid confusion. The issue was resolved and the user was able to scan for just Carbon Black.
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Understanding the Device Controls Column and Troubleshooting Carbon Black with ControlUp
A user asked what the Device>Controls column does, and others suggested it shows installed but disabled antivirus and deployment products. The user was unsure if Secure DX was accurately displaying the status of Carbon Black. Other users suggested checking services and data being pulled from the device, and to contact support if necessary. Screenshots were shared.
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Trouble Updating Skype with SecureDX – How to Find Skype on PC?
A user is having trouble finding Skype on their PC when trying to update it using SecureDX. Other users suggested searching for lync.exe or skype in the C drive, but there were no executable files found. It is possible that the UWP version of Skype is causing the issue.
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How to Snooze or Hide Items in ControlUp
A user asked if there is a way to "snooze" or hide certain items in ControlUp. Another user responded that it can be easily done by not selecting them in the scanning template. They also mentioned that Sentinel One can be chosen for compliance check.
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Troubleshooting Scheduled Scans on ControlUp
A user was having trouble running a scheduled scan for a specific device on ControlUp. Another user suggested checking if the last connection was successful and found that the VMware Tools update had failed. Upon installing and rebooting the tools, the scan was able to successfully run.
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Troubleshooting Failed Remediations in ControlUp
Users discussed how to locate more information about failed remediations. It was suggested to enable logs on assigned devices for further details. Some users noted that remediations had failed but there was no logs folder, which was resolved by enabling logs in the Secure DX Agent. It was recommended to create a tag on Edge DX and assign it to relevant devices to apply the log.
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Discussion on Virus Detection in ControlUp Folder
A user shared their findings on the ControlUp folder - it looks like after 5 days, eicar was no longer detected as a virus. The user did not know what a bloom filter was, so they sent the logs to a defender expert. After researching, they became more confused and someone joked about flowers.
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Source of Secure DX Patches Explained – ControlUp or Vendor?
There was a question about the source of patches when Secure DX deploys them - whether they come from ControlUp's repository or the app vendor. It was mentioned that it could also be a combination of ControlUp and the vendor. Since last week, patches can also be pulled directly from ControlUp. It was suggested to check the release notes for updates and a list for allowing access to the CDN was shared. A user confirmed that they had already enabled access to the CDN and found it to work well.
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Read the entire article here...