It’s been a busy week for ControlUp. This week, we released Live Remote Management, ControlUp Findings, and our Unipath acquisition to accelerate AI. Now we’re adding something foundational to how IT operations will work going forward….
Introducing Pulse AI — and the first capability built on it: AI Assistant
At a technical level, Pulse AI is ControlUp’s intelligence layer. It continuously correlates telemetry across endpoints, sessions, applications, networks, identity, and tickets, understands context, and drives action. Not “AI as a chatbot,” and not dashboards with a different coat of paint—but an agentic service designed to reduce the manual correlation work IT teams are forced to do today.
The AI Assistant is the first feature powered by Pulse AI.
Instead of bouncing between six admin consoles to answer a single question, you ask one question in plain language. The AI Assistant draws on ControlUp data and connected services, correlates signals, and returns an actionable answer—with context. It doesn’t just surface metrics; it understands relationships across drivers, builds, updates, usage patterns, and historical behavior.
And critically, it can act. From the same conversation, you can trigger remediation, update tickets, or kick off workflows. This isn’t read-only insight—it’s operational.
Why this matters (technically)
Modern IT tooling isn’t short on data—it’s short on correlation. Today, the human operator serves as the integration layer, stitching together performance metrics, logs, tickets, updates, and service health. That cognitive load is the real bottleneck.
Pulse AI removes that burden by centralizing understanding:
- Signals are correlated automatically.
- Context is preserved across tools.
- Answers are delivered, not assembled.
- Actions are executed without context switching.
AI Assistant is proof that agentic AI can reduce MTTR and operational friction right now, not someday.
The bigger direction
AI Assistant is just the first surface area for Pulse AI. The same intelligence layer will power predictive detection, autonomous remediation, and eventually self-healing behaviors—systems that recognize patterns, anticipate impact, and act before issues escalate.
This isn’t about more alerts or prettier dashboards. It’s about building IT systems that understand themselves well enough to manage themselves.
To learn more, read a more detailed article from ControlUp’s CTO here: https://www.controlup.com/resources/blog/pulse-ai-autonomous-it/
Happy Friday!! Please let us know if you have any questions. It’s been a busy week, and we are here to help!
Categories: Blog, ControlUp Live Remote Management, ControlUp Scripts & Triggers, ControlUp Workflows