Synthetic Monitoring for Critical Website Availability and Other Use Cases

Users discussed the use of synthetic monitoring for critical website availability, certificates, and meeting room hardware. It can also be used for internal and external SaaS app availability, and can help with informing users about issues before they call in. Multiple scenarios were discussed about how this can be beneficial for IT professionals.

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Outside of VDI environments what other synthetic monitoring are folks using? I’m looking at the other options and curious how many of them are useful.

critical website availability (https and site load scouts) Also use these to monitor self signed certs.

@member self signed certs tell me more please

out of the box use case from a customer: checking if meeting room hardware (conference hones/cams etc) are available

@member is that synthetic or is that the UCaaS stuff ?

synthetic

set up an HTTP scout and then an alert for Cert expiration

we set up 30, 15, 7, and 1 day alerts

interesting, we do that a little different but that’s cool

we also use those scout for internal and external SaaS app availability

@member i’m often thinking about this, but struggle with "what good is this for" problem. So salessorce.com is down, now what? Is knowing going to make the client feel better? they call a friend who uses Salesforce and they are working but you’re not. Unless we can pinpoint the issue all i think this is doing is shifting the blame somewhere but when you are an MSP, or maybe even Internal IT, executives will be like "fix it" and we’ll be like, yep already called salesforce in the mean time do something else.

so when end users call in we can say "yes we are aware" vs "huh? really?" lol

We also can see response time and if "things are slow"

so i hear that, but play out the scenarios. what actually is different?

yes we are aware: "So when will it be back up? Not sure we are waiting on the vendor"

Huh? Really?: "So when will it be back up? Not sure we’ll need to contact the vendor"

I should be clear, i’m for the monitoring, i’m just playing the skeptic to validate my thoughts and how to handle these situations

we like to be informed of issues by alerts not end users so we can attempt to talk intelligently and confidently to them when they do call in or submit a case. We can also pro actively update internal communications (status pages) in an attempt to quell the calls.

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