A user asked about permissions in VDI App versus RTC and mentioned having different accounts. Another user requested for more information. A third user chimed in, explaining that the web console will not work like RTC and will have different functionality. The Dev team is working on bringing over all RTC features, but it cannot be done in the same way. Customers have been asking for certain features that are not possible with the RT console.
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Browsers Related Training & Support Archives
Browsers training and support-related archives from inside the ControlUp Community on Slack.
Understanding the New Live Remote Management File Browser Feature on ControlUp
The new feature for Live Remote Management, File Browser, is discussed in a Slack post. It is helping the user to collect logs and pass files between systems. However, the default deployment settings only allow restricted permissions for Admin accounts. To fully utilize the feature, a custom role with necessary permissions must be created. A link to a blog post discussing the future of DEX management and asking for feedback on the new addition is also shared.
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Read the entire article here...
Troubleshooting the Management Option for File and Registry Browsing on ControlUp Live Features
A user encountered an issue with the new live features on ControlUp, specifically with the management option for file and registry browsing. After troubleshooting, it appears to be a permissions issue and potentially a global feature flag. The user was advised to log with support for further assistance.
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Read the entire article here...
Understanding Permissions for ControlUp File Browser’s Admin Role
A team member asked about the permissions for the Admin role in the newly launched File Browser. The ControlUp team clarified that this is by design and is meant to protect customers from unauthorized access to sensitive files. They suggested creating a separate "Super Admin" role with all the necessary permissions for RRM. More information can be found at https://support.controlup.com/docs/file-browser#permissions
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Read the entire article here...
Troubleshooting Device Details Error in ControlUp Endpoints
There was a discussion about an error message popping up when opening details for a specific device in Physical Endpoints/Dex portal. Support was contacted and a workaround for this issue has been found. A status update was provided and it was suggested to contact support. The maintenance was completed, but some users are still experiencing the error. The fix should be applied shortly, and logging out of SAML and logging back in is suggested to resolve the issue.
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Read the entire article here...
Widget Wednesday #8: Comparing Application Usage the Right Way
In this episode of Widget Wednesday, Chris Twiest walks through the Application Usage Comparison Dashboard from the Dashboard Gallery, focusing on how the full dashboard works together to turn raw usage data into meaningful, actionable comparisons inside ControlUp.
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Read the entire article here...
Troubleshooting ControlUp Academy Registration Issues
A user had trouble registering for ControlUp Academy and reached out for support. Another user suggested lowering browser security settings or disabling DNS-ad blockers may help. It was also mentioned that using a personal computer outside of the corporate network allowed for successful registration. The Academy provides valuable webinars and training for potential use cases. General information can be found at https://cuacademy.controlup.com/
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Read the entire article here...
Upcoming Feature: Remote Management in ControlUp
A user asked about the options under 'Remote Management' in ControlUp's roles and permissions. It was noted that these options are currently unavailable and are part of a new feature that is in Internal Beta. There is no ETA for general release at this time. The user is looking forward to this new feature.
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Read the entire article here...
New Features Coming Soon for ControlUp Tenant Configuration
In regards to the configuration of a customer tenant, one user pointed out that some options, such as the network map tree and file browser, are not yet available. However, they will be released in the near future and early access may be available through beta. Others in the discussion expressed excitement and anticipation for these new features.
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Read the entire article here...
Using Enrich in ControlUp Environment
The team discussed the use of Enrich in their environment and shared a link to the browser extension and settings to enable it. The browser extension must be installed on the user's side and then can be allowed for certain sites in ControlUp settings.
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Read the entire article here...