In regards to the configuration of a customer tenant, one user pointed out that some options, such as the network map tree and file browser, are not yet available. However, they will be released in the near future and early access may be available through beta. Others in the discussion expressed excitement and anticipation for these new features.
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Browsers Related Training & Support Archives
Browsers training and support-related archives from inside the ControlUp Community on Slack.
Using Enrich in ControlUp Environment
The team discussed the use of Enrich in their environment and shared a link to the browser extension and settings to enable it. The browser extension must be installed on the user's side and then can be allowed for certain sites in ControlUp settings.
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Read the entire article here...
Understanding Enrich Enablement Features on ControlUp
A team member asked about Enrich Enablement and its features - specifically, how it works on the browser, if actions can be executed through it, and on how many platforms it can be enabled. A link to the ControlUp support page for Enrich Browser Extension was shared: https://support.controlup.com/docs/enrich-browser-extension.
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Read the entire article here...
Troubleshooting Chrome in a Citrix Environment: The “Sad Chrome Icon” Issue Explained
There have been reports of Google Chrome failing to load in Citrix environments, resulting in a "sad Chrome icon." This is due to a conflict between Chrome's sandbox security feature and the Citrix virtual environment. Running Chrome with the -no-sandbox command-line switch may fix the issue, but it is not recommended for a production environment. Instead, updating Chrome and Citrix components, configuring group policy objects, and checking third-party software may resolve the issue. It is also recommended to properly handle Chrome's user profile data using a Citrix Profile Management solution.
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Read the entire article here...
How to Run and View Output from PowerShell Scripts on ControlUp for Desktops
A user asked about how to run a PowerShell script and view the output for desktops on ControlUp. Gemini provided a helpful answer, explaining that a script can be created and run through the Scripts section in the ControlUp for Desktops console, with the output appearing in the Device Events log. The user tagged @member for feedback on this process. The steps to create a SIP event script were also provided.
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Read the entire article here...
How to Generate Usage Reports in ControlUp
A user asked about running a report in ControlUp to show how many users logged on simply to use a browser or simple app that requires little resources, using the App Statistics report. Another user suggested using the API to gather session activity and app usage data, and offered to provide examples at a later date. The original user thanked the user and tagged a member of their team.
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Reporting on Browser URLs in ControlUp for VDI
A discussion about how to report on data captured in the Browser URL column in ControlUp, specifically for CU4VDI. It was suggested to grab session activity data and session details in order to access the URL information. The timeline of foreground URLs is available in the session details data.
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Read the entire article here...
Error while Running Site Load Scout from Custom Location
A user asked about an error while running a site load scout from a custom location. Others commented that an enhancement to the error messaging may have caused it, and it may be related to Selenium DevTools. The issue has been included in a case regarding hive instability. @member was needed to chime in.
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Important Notes for Setting Up ControlUp
A user shares a reminder for those setting up ControlUp - be aware that security policies may require manual deployment of browser add-ins. Relevant information and links can be found at https://support.controlup.com/docs/deploy-controlup-for-apps.
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Read the entire article here...
Changing Time Zones on the DEX Console
A user asked for advice on changing the time zone on the DEX console. It was noted that the console uses the browser's time zone and cannot be overridden, however, most browsers allow for temporary changes through the developer tools. The specific steps for Chrome were provided, with an example of how this would affect the online devices chart.
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Read the entire article here...