A user asked for advice on changing the time zone on the DEX console. It was noted that the console uses the browser's time zone and cannot be overridden, however, most browsers allow for temporary changes through the developer tools. The specific steps for Chrome were provided, with an example of how this would affect the online devices chart.
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Browsers Related Training & Support Archives
Browsers training and support-related archives from inside the ControlUp Community on Slack.
Citrix Workspace App Access: RemoteDX Plugin and Installation
The RemoteDX Plugin is not installed for users accessing the Citrix Workspace App through a web browser. Both the Workspace App and RemoteDX Plugin need to be installed on the device for session establishment.
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Read the entire article here...
Clarifying the Redirect Issue in Custom Hive Overview
Users discussed an issue with Custom Hive Overview where navigating to https://api.scoutbees.io redirected them to a different page. They confirmed that the image was correct and that the redirect was to the documentation page for Scoutbees API, which can now be found at https://api.controlup.io/. They also mentioned that the redirect only occurs when accessing the page through a browser and not through a different connection.
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Read the entire article here...
Troubleshooting a Drop in Managed Devices on ControlUp
Multiple users reported a sudden drop in the number of managed devices in ControlUp, with one mentioning a similar issue with the pie graph on the main page. After some troubleshooting and submitting a ticket, the issue seems to have been resolved. It was suggested to check the "Remove Devices after XX days" setting and try using an incognito browser. Please submit a ticket if the issue persists.
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Read the entire article here...
Exporting Built-In Reports with the ControlUp API
A user asked how to export built-in reports via the ControlUp API. Another user suggested using an aggregation on device name and disk usage, which can be found in the browser's developer tools. The API can be accessed at api.controlup.io.
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Read the entire article here...
Sending Email Alerts for ControlUp Folder Event Messages
The team discussed how to send an informational email alert when an event is triggered within the ControlUp folder. Different members offered their expertise and suggestions, including using the ControlUp Academy, creating a Windows Event Trigger, and incorporating a PowerShell script to format the email's body. Ultimately, the team concluded that ControlUp does not allow triggering actions based on informational events, but recommendations were made to run a scheduled trigger or use task scheduler to execute the script at regular intervals.
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Read the entire article here...
Issue with Page Refresh on Secure DX
Several users reported experiencing a page refresh every 30 seconds on Secure DX, even when Auto-Refresh was not enabled. Some users tested on different tenants and found that the refresh only occurred with Auto-Refresh enabled. After some troubleshooting and guidance from @member Joel, it was discovered that using the "empty cache and hard refresh" option in developer tools could fix this issue. It appears the refresh was caused by items left in local storage.
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Read the entire article here...
Finding Solutions for Password Management in ControlUp
A discussion took place on using a PAM product and Edge DX together, with one user mentioning issues with copying and pasting passwords at login and UAC prompts in ControlUp. Another user suggested checking browser clipboard settings, and it was also noted that this issue is a backlog item under review by ControlUp. A UserVoice request was shared for tracking purposes. It was also discussed that using LAPs and an Elevated Cmd session may be potential workarounds. Lastly, an AutoHotKey script was mentioned as a possible solution for a better experience for techs. The cited link can be found at https://support.controlup.com/docs/submit-and-vote-on-feature-requests
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Read the entire article here...
Realtek Audio Driver Issues on HP and Dell Machines
Multiple users have reported issues with Realtek audio drivers, which have been updated for HP and Dell machines. There is no obvious impact on users, but the issue is appearing in crash reports. A user suggests that Realtek is known for having poor drivers. No solution has been found yet.
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Read the entire article here...
Issues with Remote Control in ControlUp
Some users discussed issues with ControlUp's Remote Control feature. A potential solution was offered with suggestions for checking for errors and debugging via a browser trace. A call was offered for further assistance.
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Read the entire article here...