The team discussed how to send an informational email alert when an event is triggered within the ControlUp folder. Different members offered their expertise and suggestions, including using the ControlUp Academy, creating a Windows Event Trigger, and incorporating a PowerShell script to format the email's body. Ultimately, the team concluded that ControlUp does not allow triggering actions based on informational events, but recommendations were made to run a scheduled trigger or use task scheduler to execute the script at regular intervals.
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Browsers Related Training & Support Archives
Browsers training and support-related archives from inside the ControlUp Community on Slack.
Issue with Page Refresh on Secure DX
Several users reported experiencing a page refresh every 30 seconds on Secure DX, even when Auto-Refresh was not enabled. Some users tested on different tenants and found that the refresh only occurred with Auto-Refresh enabled. After some troubleshooting and guidance from @member Joel, it was discovered that using the "empty cache and hard refresh" option in developer tools could fix this issue. It appears the refresh was caused by items left in local storage.
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Read the entire article here...
Finding Solutions for Password Management in ControlUp
A discussion took place on using a PAM product and Edge DX together, with one user mentioning issues with copying and pasting passwords at login and UAC prompts in ControlUp. Another user suggested checking browser clipboard settings, and it was also noted that this issue is a backlog item under review by ControlUp. A UserVoice request was shared for tracking purposes. It was also discussed that using LAPs and an Elevated Cmd session may be potential workarounds. Lastly, an AutoHotKey script was mentioned as a possible solution for a better experience for techs. The cited link can be found at https://support.controlup.com/docs/submit-and-vote-on-feature-requests
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Read the entire article here...
Realtek Audio Driver Issues on HP and Dell Machines
Multiple users have reported issues with Realtek audio drivers, which have been updated for HP and Dell machines. There is no obvious impact on users, but the issue is appearing in crash reports. A user suggests that Realtek is known for having poor drivers. No solution has been found yet.
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Read the entire article here...
Issues with Remote Control in ControlUp
Some users discussed issues with ControlUp's Remote Control feature. A potential solution was offered with suggestions for checking for errors and debugging via a browser trace. A call was offered for further assistance.
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Read the entire article here...
Inquiring About Browser Performance Monitoring for Real Time DX
A user asked for more details about Browser Performance Monitoring for Real Time DX, specifically asking if metrics for CPU and Memory would be displayed. The only article available provided limited information and listed metrics such as Browser URL Domain, Browser URL, and Browser Tab Title. Another user briefly looked at it and observed that Chrome would appear multiple times, with the resources consumed by each tab listed.
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Read the entire article here...
ControlUp Community Radio – Episode #16 – 1st Year Recap with Jed Ayres, CEO of ControlUp
In this milestone episode of ControlUp Community Radio, host Douglas Brown sits down with Jed Ayres, CEO of ControlUp, to reflect on his first year at the helm.
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Read the entire article here...
Troubleshooting Reports and Upgrading ControlUp Console Version
A user asked what could be causing reports to have no data, and others suggested checking the monitors and health status in the ControlUp folder in the Org tree. It was also mentioned that upgrading to version 8.8 MR is necessary for using the new streaming reports feature, and upgrading to 9.0.5 to have access to customer support and RealtimeDX.
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Read the entire article here...
Struggling to Paste Code into ControlUp Content Field
A user reported having issues pasting code or scripts in the content field, even after restarting and trying different browsers. Others in the discussion confirmed not experiencing the same issue and asked for more information. The original poster later discovered the problem was with using a base64 image code and resolved it by deploying the images directly to the device. No further issues or bugs were reported.
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Read the entire article here...
ControlUp Community Radio – Episode #15 – A Conversation with Antony Awaida & Andy Tynes of Apporto
Join us for Episode #15 of ControlUp Community Radio, where host Douglas Brown sits down with Antony Awaida, Founder and CEO of Apporto, and Andy Tynes, Head of Sales and Alliances. In this episode, Antony and Andy share the story of Apporto’s growth, its leadership in the education sector, and plans to expand into other industries. They discuss Apporto’s unique cloud-based approach to EUC, innovative technology, and how they’re reshaping the VDI market.…
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Read the entire article here...