ControlUp users were discussing how to determine failed logins for the Logon Duration Report, and the root cause of the issue: the Antivirus product scanning thousands of files stored in the Roaming profile. The current FSLogix release was mentioned to be 'trash', while UPM has been known to work better with one issue. Citrix has been asked to incorporate a work-around in a future UPM release to solve the issue.
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Citrix Related Training & Support Archives
Citrix training and support-related archives from inside the ControlUp Community on Slack.
How to Enable/Disable Maintenance Mode Script in ControlUp?
A user asked if anything special is needed to use the enable/disable maintenance mode script - it's only for on-prem Citrix and requires giving the service account the necessary rights. Citrix Cloud requires the Secure Access Account to have full admin rights. The script works great in RT Console and a user was having difficulty loading sanpin in Solve. The team will take a look tomorrow.
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Read the entire article here...
Help with hung User Sessions in EUC Platforms on ControlUp Real-Time DX
This EUC discussion explored solutions to an issue where user's sessions are hung and don't want to reconnect. ControlUp's Invoke-cuquery can be used to figure out where a user has sessions, and a registry key value can be used to log them off - though this process must be done remotely. Alternately, there may be solutions available through the EUC platform. When sessions don't disconnect, this is usually due to antivirus, onedrive, or any systray tool - the best solution is to add these to the LogoffCheckSysModules registry value.
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Investigating Citrix VDA Registration Issues with ControlUp
A ControlUp user was dealing with a fallout after domain controller patching impacting Citrix VDA registration. Yoni suggested using the built in machine action GP Update to check the Events pane for ID 14 and the domain membership script action for repairing identity issues, while other ControlUp SMEs were tagged for further help. Links were also provided to Microsoft articles for Kerberos and Netlogon protocols.
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Investigating ‘Down’ State in ControlUp Console User Sessions
When looking at user sessions in ControlUp Console, state "Down" can happen briefly during session logoff. This was observed in 20-30% of session logoffs. The "Down" state can indicate a closed session due to an error, and remote access might be possible via RDP. Users should try this next time the "Down" state appears.
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ControlUp Licensing and License Pooling
The user asked about ControlUp licenses - there are concurrent licenses based on the number of opened sessions, and pooling is used to keep track of license usage. For VDI, licenses are counted for each powered on machine. More information on this can be found in the pricing page on the ControlUp website (https://www.controlup.com/pricing/).
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Stuck in “estimating the connection quality” with RemoteDX Plugin
A user encountered an issue with RemoteDX where users were unable to reconnect to their disconnected Sessions on an RDS Farm and were stuck in "estimating connection quality". After uninstalling RemoteDX, the issue was solved when importing a Linux Load Balancer (HAProxy) Reg key. The user was thanked for this resolution and it was documented for reference. RemoteDX is not natively supported by RDS but is supported against Citrix/VMware Horizon/AVD. Documentation for RemoteDX can be found at https://support.controlup.com/docs/remote-dx-client-device-metrics.
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How to View Information in Real-Time with EUC Environment in ControlUp
A user asked if information in the console can be viewed in real-time, and was advised that EUC environment needs to be added to the console in order to view this information. Agent deployment is not affected - the steps can be found at https://support.controlup.com/docs/add-xendesktop-site Thank's Landon! This help me!
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Error “there was an error accessing the service” on an EUC environment
A user encountered an error accessing the service in their EUC environment, even when the broker was available and accessible on port 80 and shared credentials were working. They tried port 443 but the same error occurred. It was suggested that they use the Data Collector's installed Citrix PoSh SDK to see why it was failing, but were unable to do so due to no trust between domains. The user suggested it had been working until some days ago. It was suggested to look at the other side as all parts on the ControlUp side were working.
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Missing “Client Device Score” icon in ControlUp Solve?
Members discussed the issue of not seeing Client Device Score in ControlUp Solve, and why metrics like Client Wi-Fi Signal, Lan Latency, Total Session Latency, and Internet Latency indicate the score. They concluded that Remote DX must be installed on the endpoints and the registry values need to be deployed. Members also noted that 3rd party software can be tricky with virtual channels, and that the default MSTSC rdp client should be used. Support ticket can be created at support@controlup.com.
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Read the entire article here...