The user is searching for an alert to notify them whenever an application is updated, as well as a reportable data regarding monthly Windows Patching. It was suggested to set up a trigger for process started, or use a process statistics report for an overview of version usage.
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Citrix Related Training & Support Archives
Citrix training and support-related archives from inside the ControlUp Community on Slack.
Issue with Two Netscalers Resolved with Shared Credentials with the ControlUp DEX Portal
A user experiencing issues with their two Netscalers asked for help. They were advised to check their monitor settings, data sources tab, credentials, and run a test-netconnection. The user detected a firewall issue, used the shared credentials and saw data in the web portal. They then asked help with their email trigger when the primary/secondary flip not working.
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Read the entire article here...
Understanding Cross Site Association in ControlUp
When the delivery group is in another datacenter, it may have its own ControlUp monitor which the EUC view only allows one site per EUC site. RT shows information but Solve does not. It is verified that the monitor is connected and available, but the user needs "cross site association" -- a setting to allow the monitors to share data between each other. Enabling this feature increases network utilization and has to be done manually. For more information, the user can see the Multi-Site Association Feature at https://support.controlup.com/docs/multi-site-association-feature.
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Read the entire article here...
Monitoring URLs for Citrix Cloud Availability with ControlUp
A user was looking for URLs to monitor the availability of Citrix cloud, besides those used by the Cloud Connector Connectivity Check utility (https://support.citrix.com/article/CTX260337/cloud-connector-connectivity-check-utility). They had not seen such URLs before, but thought they might exist.
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Read the entire article here...
Troubleshooting Script Execution Issues on Windows Server 2022 with ControlUp
Users experienced scripts not executing on Windows Server 2022 but works on earlier servers. Possible problems were discussed, such as GPO settings, the account the script is running under, and if a signature was needed. It was suggested that a signed script may need to be imported, and if the issue persists to reach out to ControlUp support at support@controlup.com.
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Read the entire article here...
Monitoring LB VIPs with ADC/Netscalers in ControlUp
This discussion is about monitoring LB VIPs on ADCs/Netscalers, with a user wondering about the proper trigger configuration. They had tested it but got no alert email. It was suggested to use the Netscaler Record Type to get a lot of useful data and also to try manually triggering the alert by unbinding the back end server from the service group to observe the value changes in the console.
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Read the entire article here...
Monitoring Other Appliances with ControlUp
A user asked about monitoring other appliances via API like routes. It was suggested that Scoutbees HTTP/S tests may be suitable, while VMware UAG and F5 were noted to be on the roadmap at some point, although there is nothing near-term available. The user was asked to identify the particular vendor appliance they are looking for monitoring.
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Read the entire article here...
Viewing Dropped Packets in ControlUp Console
A user asked about opportunities to get CRC/Dropped Packets or port flapping type stats for Netscaler/Hypervisors in the ControlUP console. These metrics are pulled from the hypervisor per VM, but this may not be an option for Nutanix/AHV as it may not be exposed by the Prism API. Drop packets are only available from the hypervisor itself.
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Read the entire article here...
Investigating “Failed” EUC Scouts in ControlUp
For some EUC Scouts, 'Couldn't get SessionReady from the session' is marked as 'failed' despite the screenshots appearing successful. The duration of the logon might be too short, so increasing it and using baseline images may help resolve the issue. In one instance, the issue was caused by Scoutbees reconnecting to a disconnected session, leading to 12 hour-long failed Scouting, even though the connection was successful.
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Read the entire article here...
Where do AppVolumes and FSlogix Fit in Logon Time Counters with ControlUp?
The user asked where AppVolumes and FSlogix fall in the Logon Time Counters. The answer is "Logon Duration - Other" - as the ControlUp counters detect the duration of the standard Microsoft events. FSLogix has a phase "LoadProfile" and "ShellStart" which ControlUp tracks in ALD, while AppVolumes has similar hooks, though they may cause logon blocking due to executing scripts.
Read the entire article here...
Read the entire article here...