A user asked about using ControlUp Triggers to restart a service after a VM boot up. Options discussed include Uptime in Minutes and Status column triggers, but it may be best to use a Scheduled Task in the VM. Advice was given to be careful with the equals operator, as it is risky for numeric values like uptime. A further suggestion was to use BIS-F with a custom script looping until the service is started.
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Citrix Related Training & Support Archives
Citrix training and support-related archives from inside the ControlUp Community on Slack.
Exploring Monitoring with Citrix UPM Containers with ControlUp Community
Customer questioned the potential for integrating Citrix container metrics into ControlUp's Real-Time-DX. They went on to ask if these metrics would be relevant to Citrix UPM, and @member suggested replicating the UPM config check PowerShell script. This sparked a discussion about the potential for monitoring with Citrix UPM containers and the Control Up User Voice platform, and highlighted the importance of having a good relationship between users and the company. https://controlup.uservoice.com/forums/953875-controlup-uservoice-prospect-request-form/suggestions/47540390-citrix-profile-container
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Read the entire article here...
Does Director Trigger Pack Capture Unregistered Instances?
A user asked if the Director Trigger pack can capture an unregistered instance of the server. It can, but the trigger must use "Minimum duration in this state" instead of Uptime. The user set Minimum duration to 10 minutes and removed Uptime.
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Read the entire article here...
Where to Place the ControlUp Agent in Citrix App Layering
A user asked what the preferred place is to put the ControlUp agent in Citrix App Layering. It can be put in the base layer (the OS layer) or the Platform Layer. It can be put in an App Layer as well, but there have been customers with issues, so it's best to try it and check to see if it works and if all metrics are working. A user replied that they have the ControlUp agent in an App Layer with no issues.
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Read the entire article here...
ControlUp Community Radio Episode #3 with E2EVC Founder, Alex Cooper
We're excited to feature Alex Cooper, the mastermind behind the groundbreaking EUC conference, PubForum/E2EVC. As a distinguished CTP Fellow, Alex brings a wealth of knowledge and experience. This episode, hosted by Douglas Brown, delves into the creation and evolution of E2EVC.
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Read the entire article here...
Troubleshooting Event Log Trigger Alerts for Applications and Services Logs
A user asked if anyone had any experience getting custom Event Viewer trigger alerts to work for applications and service logs, and whether they were able to get the process working correctly. It was suggested to ensure that the console was correctly collecting events before setting up triggers, and that the events were accessible in Powershell. The user was then referred to a ControlUp article (Real-Time Console - Events Pane [https://helpcenter.controlup.com/hc/en-us/articles/360015114517-Real-Time-Console-Events-Pane]) before it was suggested they use the "scheduled task trick" to create an event in the application.
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Read the entire article here...
Sivan’s “Did You Know”: Monitoring Network Drives in Solve with Eugenia Schipelliti
This week's Did You Know is sponsored by Eugenia Schipelliti. It is now possible to monitor Network Drives in Solve - the user can view network drives associated with managed machines in the Topology view. However, an alert was asked about on a Citrix server with several users who map drives to the same location - the solution is to monitor on a specific device rather than trigger an alert for every person. Additionally, when the user is ready to create the trigger, assistance is available if needed. Learn more here.
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Read the entire article here...
Configuring ControlUp for Automatic Reboot and Maintenance Mode Removal
This discussion covers how to configure ControlUp to restart a server with the CU Agent when no users are on, including removing it from maintenance mode after reboot. Suggested actions include using a trigger that checks for session count and maintenance mode, and separate scripts for Reboot and Disable Maintenance mode. The benefits of using this method compared to scripts are explained.
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Read the entire article here...
Investigating Incorrect FS Logix Disks Data in ControlUp
The user asked about incorrect data being displayed in ControlUp's FS Logix Disks column, despite 190 active sessions. After confirming the agents are running on 8.8 and there is no Citrix Profile Management installed, the FS Logix Health column still shows 'Healthy' in the RTC console.
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Read the entire article here...
Requesting New Metrics for ControlUp Version 9.1
A user asked about getting Frames Per Second metrics from Citrix sessions in ControlUp. It was suggested that the user posts a User Voice item with the details of the request. After the user shared their connection to Citrix engineering, new metric data will be integrated into ControlUp version 9.1.
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Read the entire article here...