A user asked for a workaround for an issue with dashboards for Citrix delivery groups in ControlUp - when tags are used for the delivery groups, it interferes with the ability to track user experience and other metrics. It is confirmed that the tags are on the Citrix side, and there is speculation that this could be a bug related to changes in the Citrix API/SDK. The issue specifically affects the ability to track Failed Connections per hour.
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Citrix Related Training & Support Archives
Citrix training and support-related archives from inside the ControlUp Community on Slack.
Understanding Latency in VDI Citrix Environment for Optimal Work Performance
A user asked about the acceptable latency for a VDI Citrix environment, citing resources noting affects on voice calls with latencies as high as 60 ms or 150 ms. Another user noted heavy voice call usage affecting latency lower than 60 ms. Company-specific baselines and tracking are important to determine acceptable latency for a company. The user conducting the test didn't experience discomfort or issues with work while testing in the 200-250 ms latency range. ControlUp Insights may have data available on the use of Unified Comms feature.
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Read the entire article here...
Automating ControlUp Agent Installation on Azure Virtual Machines
A user asked if there is a way to automatically install ControlUp agents on Azure virtual machines. There has been discussion about this for specific Citrix environments, but the user was wondering about Azure. Another user shared a guide from the ControlUp knowledge base on deploying the MSI version of the agent. However, it was noted that using the MSI option may not automatically remove a virtual machine from the Console if the agent is uninstalled. In order for the deployment to work from the Console, certain ports may need to be unblocked. A link to the knowledge base article was also provided.
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Read the entire article here...
ControlUp Community Radio Episode #8 – A Conversation with Guy Leech, CTP, MVP & VIPP
Join us in Episode #8 of ControlUp Community Radio, where your host, Douglas Brown, welcomes Guy Leech, a distinguished CTP, MVP, and VIPP.
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Read the entire article here...
ControlUp – A Game Changer for Server Migration and Troubleshooting
A user shared how ControlUp has made server migration to new vCenter and network VLANS easier, saving hours of manual work. The tool offers multiple features and visibility into different environments to help resolve issues and prevent finger-pointing. Other users also express their appreciation for ControlUp's handy features such as historical troubleshooting and data analysis.
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Read the entire article here...
Improving VM Host Performance with ControlUp and Ivanti
A member asked for ideas on how to improve performance for a customer experiencing issues with overloaded VM hosts and constant high CPU usage. Suggestions included using ControlUp to throttle high CPU apps and check for Ivanti Performance Manager. Other members shared their experience with implementing Performance Manager and optimizing servers to improve performance.
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Read the entire article here...
Changes in Edge DX plugin configuration for IGEL OS 12
A discussion took place about Edge DX plugin for IGEL OS 12 and documentation showing changes from previous versions. A screenshot was shared to show the difference in configuration fields. The user opens a support ticket and plans to upgrade their UMS to test further. A question is raised about the icon for the plugin.
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Read the entire article here...
ControlUp Community Radio Episode #7 – Conversation with Ryan Ververs-Bijkerk & Eltjo van Gulik from Go-EUC.com
In Episode #7 of ControlUp Community Radio, Douglas Brown interviews Ryan Ververs-Bijkerk and Eltjo van Gulik from Go-EUC.com. This podcast delivers an in-depth view of end-user computing (EUC), focusing on the contributions and discoveries of GO-EUC, as well as a thorough examination of user experience and remoting protocols like HDX and ICA.
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Read the entire article here...
Potential issue with Citrix Workspace App 2311 upgrade causing launch failures
A user asked about a potential issue with Citrix Workspace App upgrade to version 2311 causing end-user launch failures. They mention a specific problem with clients that have the Remote DX Plugin installed and a known issue with custom virtual channels. Other users chimed in with their own experiences and suggested switching back to version 2309.1 as 2311 has been pulled by Citrix. The original article can be found at https://support.citrix.com/article/CTX587626/workspace-app-upgrade-to-version-2311-causing-end-user-launch-failures
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Read the entire article here...
Troubleshooting Script Execution Issues in ControlUp Agents
There were reported issues with script execution on ControlUp Agents within an organization. Errors were received when executing specific scripts, but not when using the Realtime Console. The problem may be with ControlUp monitor servers. For now, a workaround is to stop the affected monitors, delete the ControlUp Store.xml file, and restart the monitor. This is a known issue and will be addressed in a future release. The issue is documented as VSO 155910 and 158919.
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Read the entire article here...