A new user inquired about logging for Helpdesk permissions in ControlUp. They are experiencing issues with data collectors communicating with their EUC environment and NetScalers. Other roles, such as ControlUp admins, do not have this issue. The Helpdesk role may not have proper permissions for "Use EUC env" and "Use ADC." A member suggested checking if the Helpdesk role has permission to view the folder containing the data collector. The user found the solution by granting the Helpdesk role access to view the folder. ControlUp has a hybrid environment.
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Citrix Related Training & Support Archives
Citrix training and support-related archives from inside the ControlUp Community on Slack.
Dashboards and Feedback: A Discussion at ControlUp
Users discussed the use of Dashboards and shared examples. Some reported using it to show the health and availability of Citrix Delivery Groups and infrastructure servers. They also shared that they will be giving feedback to the CU production managers, who take into consideration user suggestions. They also commented on the positive impact of this feedback in the past. The group also mentioned the availability of training at ControlUp Academy.
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Read the entire article here...
Installing ControlUp Plugins During a POC
A user asked for help with installing the curdx_windows_citrix plugin alongside the Edge DX client during a POC. Another user provided a helpful link to the ControlUp documentation for remote DX installation and the conversation ended with a positive comment about the helpful nature of the community.
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Read the entire article here...
Workaround for Issue with Dashboards for Citrix Delivery Groups
A user asked for a workaround for an issue with dashboards for Citrix delivery groups in ControlUp - when tags are used for the delivery groups, it interferes with the ability to track user experience and other metrics. It is confirmed that the tags are on the Citrix side, and there is speculation that this could be a bug related to changes in the Citrix API/SDK. The issue specifically affects the ability to track Failed Connections per hour.
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Read the entire article here...
Understanding Latency in VDI Citrix Environment for Optimal Work Performance
A user asked about the acceptable latency for a VDI Citrix environment, citing resources noting affects on voice calls with latencies as high as 60 ms or 150 ms. Another user noted heavy voice call usage affecting latency lower than 60 ms. Company-specific baselines and tracking are important to determine acceptable latency for a company. The user conducting the test didn't experience discomfort or issues with work while testing in the 200-250 ms latency range. ControlUp Insights may have data available on the use of Unified Comms feature.
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Read the entire article here...
Automating ControlUp Agent Installation on Azure Virtual Machines
A user asked if there is a way to automatically install ControlUp agents on Azure virtual machines. There has been discussion about this for specific Citrix environments, but the user was wondering about Azure. Another user shared a guide from the ControlUp knowledge base on deploying the MSI version of the agent. However, it was noted that using the MSI option may not automatically remove a virtual machine from the Console if the agent is uninstalled. In order for the deployment to work from the Console, certain ports may need to be unblocked. A link to the knowledge base article was also provided.
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Read the entire article here...
ControlUp Community Radio Episode #8 – A Conversation with Guy Leech, CTP, MVP & VIPP
Join us in Episode #8 of ControlUp Community Radio, where your host, Douglas Brown, welcomes Guy Leech, a distinguished CTP, MVP, and VIPP.
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ControlUp – A Game Changer for Server Migration and Troubleshooting
A user shared how ControlUp has made server migration to new vCenter and network VLANS easier, saving hours of manual work. The tool offers multiple features and visibility into different environments to help resolve issues and prevent finger-pointing. Other users also express their appreciation for ControlUp's handy features such as historical troubleshooting and data analysis.
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Read the entire article here...
Improving VM Host Performance with ControlUp and Ivanti
A member asked for ideas on how to improve performance for a customer experiencing issues with overloaded VM hosts and constant high CPU usage. Suggestions included using ControlUp to throttle high CPU apps and check for Ivanti Performance Manager. Other members shared their experience with implementing Performance Manager and optimizing servers to improve performance.
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Read the entire article here...
Changes in Edge DX plugin configuration for IGEL OS 12
A discussion took place about Edge DX plugin for IGEL OS 12 and documentation showing changes from previous versions. A screenshot was shared to show the difference in configuration fields. The user opens a support ticket and plans to upgrade their UMS to test further. A question is raised about the icon for the plugin.
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Read the entire article here...