A user asked about an issue with remotedx metrics on multiple user sessions accessing a Citrix server. Another user replied that it should work for all sessions. Open a support ticket if the issue persists.
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Citrix Related Training & Support Archives
Citrix training and support-related archives from inside the ControlUp Community on Slack.
Understanding the MasterFQDN Key for Non-Persistent Images in ControlUp
A question was asked about the MasterFQDN key for non-persistent images and its function. It sets a registry value on the master image, which allows each subsequent machine to register to the backend. It is recommended to clear this value after updating the image to avoid all non-persistent machines having the same value.
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Troubleshooting Client-Side Errors in Citrix Applications with ControlUp
A user asks about monitoring client-side errors when launching Citrix applications, and another suggests using ControlUp to trigger alerts for this issue. There is a question about including the application name in email alerts, but it seems this is not possible with current template variables. Other members may have creative solutions to this issue.
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Tips for Decreasing Logon Time on Windows Devices
A team member asked for help in decreasing Windows logon time and requested any blogs or recommendations related to this issue. @member advised that the logon process for physical devices may be affected by AppX packages, but shared tips for optimizing logon duration in VDI environments. ControlUp's Analyze Logon Duration script can also be used for physical devices. Team members shared several links and resources for optimizing logon duration and dealing with AppX packages. Logon time is a key metric in VDI environments and AppX load times can be a bottleneck.
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Understanding Topology Selection Options in ControlUp
A user asked about documentation for the topology selection options in ControlUp. Another user explained that the first option includes all devices, including those without agents from hypervisors and EUC environments. The second option includes devices with an agent installed, while machines (Horizon) specifically refers to Horizon devices. It was also mentioned that certain settings need to be configured correctly for accurate results when using multiple monitor sites in the environment. No documentation was confirmed to be available.
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Configuring Teams Alerts for Citrix Netscalers: A ControlUp Discussion
A user asked about documentation for variables that can be used for alerts in teams for Citrix Netscalers. Other users suggest using ControlUp ScoutBees or configuring a webhook/RESTful API call. The group also discusses using environment variables and creating custom dashboards for reminders and visualizations.
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How to Select Multiple Pools in ControlUp for Reporting Purposes
Multiple users discussed the possibility of selecting multiple pools in the dropdown menu from the folder structure in the console for reporting purposes. While there is no current solution for this, there is a workaround by organizing pools into separate folders. However, the built-in sync script does not allow for customization of folder mappings, so this may not be a viable solution. There is a feature that allows for custom folder mapping in the Universal Sync script, but it may not work for all situations. Further discussion and resources can be found in the Slack channel.
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Troubleshooting Citrix VDAs with ControlUp
A user asked for help with Citrix VDAs losing trust to the domain since the time change, and how to filter or display it on ControlUp. Another user replied mentioning the "Machines (VDA)" filter on the ControlUp web UI which shows the registration status pulled from the Citrix API. The original user thanked for the tip and said they will customize their dashboard. The conversation included a screenshot and use of the @member function.
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SecureDX and the Detection of Stolen Citrix Session Cookies
A discussion was had about the possibility of using SecureDX to kill Citrix sessions that showed indicators of being accessed through stolen Netscaler cookies. The group explored different potential solutions, including Citrix Security Analytics and potential AI-based solutions being looked into by ControlUp in the future. They also discussed the potential of using the ControlUp client to detect and flag unauthorized access. No clear solution was found, but the potential for future developments in this area was identified.
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Choosing the Best Tool for User Management in ControlUp – Comparing Group Policy and WEM
A discussion takes place on the ControlUp Slack channel about the best way to add registry entries using the User logon trigger. Some users suggest using Group Policy or PowerShell commands, while others mention that Citrix WEM could also be an option. Different considerations, such as login times and scalability are mentioned when comparing WEM to Group Policy. Some users mention past issues with WEM, but also acknowledge that it may be a suitable tool for certain environments.
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Read the entire article here...