ControlUp users are discussing the behavior of Windows 11 Entra joined machines when connected to VPN and trying to perform remote control sessions. The upcoming 2.15 agent may resolve these issues and can be tested on lab machines before rollout. The new agent also includes the ability to reconnect through reboot. The reconnect may take up to a minute due to data collection intervals and IP updates.
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Citrix Related Training & Support Archives
Citrix training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Process Memory Usage in ControlUp: Tips and Tricks
A user was having trouble with processes showing as "red" in the console for Memory Working Set, specifically for Outlook.exe. They asked if there was a way to change the 500MB barrier, as this was confusing for 1st line support. Another user suggested looking at the details view in task manager instead of the process view, and also mentioned that stress settings can be adjusted globally for all processes. The user provided a link to a knowledge base article about tuning stress. The original user then shared a screenshot and asked if ControlUp is showing better numbers than the OS. The discussion ended with a humorous remark about not being a memory expert.
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Troubleshooting FSLogix in a Citrix Environment
Multiple users discussed a possible issue with Real-time dx and file handles not being released by 2022 servers in a Citrix environment. A similar issue was mentioned where the shell bridge process was hanging onto profiles and causing issues for users. The environment consists of Citrix, FSLogix, and Azure VMs with Windows 2022 Server. The problem is still being investigated and there is a need for visibility to see what is preventing the release of file handles.
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Read the entire article here...
ControlUp Community Radio – Episode #15 – A Conversation with Antony Awaida & Andy Tynes of Apporto
Join us for Episode #15 of ControlUp Community Radio, where host Douglas Brown sits down with Antony Awaida, Founder and CEO of Apporto, and Andy Tynes, Head of Sales and Alliances. In this episode, Antony and Andy share the story of Apporto’s growth, its leadership in the education sector, and plans to expand into other industries. They discuss Apporto’s unique cloud-based approach to EUC, innovative technology, and how they’re reshaping the VDI market.…
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Read the entire article here...
Triggering Actions based on Specific Server Connection Failures in ControlUp Real Time Console
A discussion was held about being able to trigger an action based on the number of connection failures for a specific server. It was suggested to add a column in the Real Time Console to display the number of Citrix connection failures, which could then be used to create triggers. The user also asked about improved local host cache monitoring and the possibility of bringing it into the product. The ControlUp support team mentioned some relevant resources and offered to discuss further during an upcoming meeting.
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Read the entire article here...
Understanding Traceroute and Missing Hops
A discussion about missing hops in a traceroute was had, with a user providing a possible explanation that some nodes may not allow ICMP ping. It was suggested to use the Windows tracert command to replicate this. Other users chimed in with similar experiences and further clarification on how traceroute works. It was concluded that this can be a temporary issue or it may be due to nodes not allowing ICMP traffic. The example used to demonstrate this was pinging Google, which does not allow ICMP ping. The initial user thanked everyone for their help.
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ControlUp Community Radio Episode #14 – A Conversation with Benny Tritsch, EUCScore.com
Join us for Episode #14 of ControlUp Community Radio, where host Douglas Brown sits down with the renowned Dr. Bernhard Tritsch, also known as "Benny."
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Recommending Interval Times for EUC Scouts and Delivery Group Configuration
A user asked for recommendations on interval times for running EUC scouts, and whether it is better to use one scout per delivery group. Multiple users responded with suggestions and advice, including the possibility of using staggered intervals to allow time for merging profiles. The issue of session disconnections was also mentioned, and the user confirmed they were using only one account.
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Read the entire article here...
Troubleshooting EUC Scout Failure Descriptions
A user is looking for a list of failure descriptions for EUC Scouts when configuring alerting policies. Another user explains that errors correspond to different stages of connecting to EUC sessions and shares a helpful article for reference. The first user is grateful and mentions they have scouts running and will open a support ticket to ensure their settings are correct.
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Read the entire article here...
Troubleshooting EUC Connection in Citrix 2407
After upgrading a lab to Citrix 2407, a user noticed EUC Connection was no longer working and opened a ticket. The property 'VMPoweredOnDate' does not exist on type 'XenDesktopMonitor.XenDesktopMonitorV2.Connection'. A suggested method for troubleshooting is also mentioned.
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Read the entire article here...