A user reported an issue with outbound agent communication and shared event logs for troubleshooting. Another user suggested using procdump to gather more information. Someone else mentioned having a similar issue and provided a support case number. Procdump was used to generate additional logs for a development team to review.
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Citrix Related Training & Support Archives
Citrix training and support-related archives from inside the ControlUp Community on Slack.
How to Connect to a Datacollector for Netscaler Monitoring in ControlUp
A user asked about connecting to a datacollector for monitoring netscalers with ControlUp. They have 6 monitors but only 4 are able to connect to the datacollector, causing inconsistent data. Another user confirmed that a dedicated site is needed for all monitors to have equal access to endpoints if they are not on the same network.
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Read the entire article here...
Improving Reporting in ControlUp: Addressing Skewed Numbers and Adding More Features
Users in a Slack discussion talked about challenges in using the "Reports" section of app.controlup.com, where time frames can be selected. One user pointed out the issue of skewed numbers due to idle times, suggesting a possible feature for defining "hours of the day." Another user suggested finding a solution outside of ControlUp using CSV files and Excel formulas. @member noted a possible upcoming feature for working day and working out in H2/24. The discussion also touched upon the use of "95% percentile" and "sizing recommendations" in multi-session environments. @member also suggested considering memory spikes in recommendations, and ensuring consistent graphics across pools of servers.
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Read the entire article here...
Troubleshooting Memory Usage with ControlUp
A user asked for assistance with a Citrix server that experienced memory usage spikes, causing the pagefile to fill and lock user profiles. They wanted to know how to identify the cause using ControlUp. It was suggested that they use the Reporting feature to see the top 5 processes using memory at the time of the incident. However, this did not provide the desired information as it could be multiple processes using small amounts of memory rather than one process using a large amount.
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Read the entire article here...
Syncing Templates in AD with RealTime DX
A user asked for help synchronizing Templates OU in AD with RealTime DX. Another user shared a link to an older AD sync script as a potential starting point. Someone asked if Citrix could be used as the source of truth. The reason for not doing so was because the templates are not in a machine catalogue or delivery group.
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Read the entire article here...
Understanding Logon Duration in ControlUp: Exploring Factors and Using the Logon Script for Analysis
A user asked for clarification on the difference between logon duration values shown in the ControlUp console and Citrix Analytics Reports. It was suggested to use the logon duration script for more detailed breakdowns of the values and to isolate users and use Promon for specific time stamps. Links to helpful resources were also provided.
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Read the entire article here...
Understanding Protocol Latency: Causes and Implications
Protocol latency is the time taken by a communication protocol to process and transmit data across a network. Factors such as network congestion, distance, protocol overhead, and server processing time can affect latency. This can impact system performance and user experience, making it crucial to reduce protocol latency for real-time applications.
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Read the entire article here...
Troubleshooting remotedx metrics on multiple user sessions with Citrix server
A user asked about an issue with remotedx metrics on multiple user sessions accessing a Citrix server. Another user replied that it should work for all sessions. Open a support ticket if the issue persists.
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Read the entire article here...
Understanding the MasterFQDN Key for Non-Persistent Images in ControlUp
A question was asked about the MasterFQDN key for non-persistent images and its function. It sets a registry value on the master image, which allows each subsequent machine to register to the backend. It is recommended to clear this value after updating the image to avoid all non-persistent machines having the same value.
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Read the entire article here...
Troubleshooting Client-Side Errors in Citrix Applications with ControlUp
A user asks about monitoring client-side errors when launching Citrix applications, and another suggests using ControlUp to trigger alerts for this issue. There is a question about including the application name in email alerts, but it seems this is not possible with current template variables. Other members may have creative solutions to this issue.
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Read the entire article here...