A user needed help creating a report for all user sessions on a Citrix farm and exporting it to CSV. It was suggested to use the APIs for historical data or Powershell scripts. The user eventually found the download button for CSV.
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Citrix Related Training & Support Archives
Citrix training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting: Error when adding CVAD EUC environment to ControlUp Console.
A user was experiencing an error when trying to add a CVAD EUC environment in the ControlUp console. Despite trying different connection methods and troubleshooting, the issue was not resolved. After updating to ControlUp Console 9.1.0.654, the problem was resolved. It was suggested to check for specific console builds or update to version 9.1 as a solution. The user updates to the newest version and the issue is fixed.
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Read the entire article here...
Configuring Risk Levels in ControlUp Secure DX/Apps
A user asked if it is possible to define the risk levels themselves under Secure DX/Apps. Another user responded that currently risk scores are not configurable and are based on factors such as CVE scores and number of affected devices. This means that they are unable to change the risk levels at this time.
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Read the entire article here...
Troubleshooting a Trigger in ControlUp for Unregistered Citrix VDA Machines
A user needed help with a trigger that should detect an unregistered Citrix VDA and trigger an OS reboot. They were wondering if the trigger needed to be tagged against the folder with the delivery controllers. Another user suggested trying switch from "uptime" to "triggerable uptime". This solved the issue, and the second user also explained the difference between "uptime" and "triggerable uptime" metrics. The user who originally asked the question also wanted to know how ControlUp checks for CVAD registration, as they were experiencing some false positives. The conversation ended with the user stating their issue with automatically resolving alerts when ControlUp detects that the machine is back to normal.
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Read the entire article here...
Troubleshooting W365 CPC Integration and Visibility Issues
A group of ControlUp members discuss issues with the integration between W365 CPC and HDX. They note that EdgeDX does not detect brokering of a Cloud PC session, but the current configuration does show access to TURN and use of UDP. The group mentions that this may be due to the VDA configured on the device. There is also mention of potential confusion around which agent to use for the CPC Desktop, and a suggestion to pull a query to track the number of CPCs with a VDA installed and see what is reported. It is noted that there is interest from established enterprises to go this route.
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Read the entire article here...
ControlUp on the Road!
It’s always a pleasure to meet in person, chat, discuss technology, enjoy a drink, and share a few laughs. Therefore, I wanted to share the upcoming events we will attend. We would love to meet you if you plan to attend or are considering it. Please stop by our booth and let us know you are a community member! ;) if you’d like to schedule a meeting with one of us to discuss anything in more detail, please let me know, and I will ensure you are well taken care of.
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Read the entire article here...
Understanding the Installed Apps Report on ControlUp’s DEX Portal
A user asked if the DEX portal's installed apps report gathers info on per user installs. Another user was unsure and asked for clarification from a member involved with report descriptions. The answer is that the report shows both per user and system-wide installs, and the user can use filters to sort through the data. Citrix Published apps are also included in the report.
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Read the entire article here...
Troubleshooting WMI Memory Leaks with ControlUp cuAgent
A user reported that at a customer, WMI memory leaks were happening due to the use of cuAgent on machines using ControlUp 8.8 or higher. Removing cuAgent resolved the issue and a ticket with support was created. They suggest using a ControlUp script (https://www.controlup.com/script-library-posts/show-local-wmi-activity/) to obtain WMI logs and identify the problematic cuAgent WMI queries.
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Read the entire article here...
Troubleshooting Strange GPU Usage in ControlUp’s Process and Machine Views
A user posts a question about their freshly installed environment and the strange GPU usage data they are getting from ControlUp. They provide details about their settings and ask for assistance in determining if the NVIDIA API is causing the issue. Other users suggest checking for shared memory usage and provide instructions on how to do so.
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Read the entire article here...
Addressing Data Discrepancies with ControlUp and Citrix Monitor
A user noticed a discrepancy in data between ControlUp and Citrix Monitor for logon duration and profile load time. Another user suggested opening a support ticket, as different data points are used to measure these. The app.controlup.com site is now named DEX, and the relevant section for this issue is VDI & DAAS.
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Read the entire article here...